People Matter

Director, Technical Program Manager (Full Time; Multiple Openings)



IT, Operations
Belmont, CA, USA
Posted on Thursday, May 16, 2024

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

Responsible for applying engineering leadership and experience in cloud infrastructure and software to manage RingCentral’s global Site Reliability Engineering organization in charge of maintaining public and private cloud software infrastructure across the globe.

To succeed in this role you must meet the following requirements:

  • Responsible for leading the strategy and efforts to scale, automate, and create efficiencies within the engineering programs

  • Lead a team of program managers who work across different product lines creating scalable methods, best practices, and relevant KPIs to deliver new products and features in line with business goals and need

  • Perform SWOT analysis across organization, create recommendations for efficiency and quality, and set strategy and priorities for program managers

  • Create a scalable dependency management framework across multiple disciplines to better align product and engineering teams

  • Develop reporting mechanisms that are scalable; Exploit multiple tools (and recommend if necessary) for automation

  • Deep dive into areas that need attention and troubleshoot and bring structure to issues or department

  • Foresee dependencies, risks, and issues and build the appropriate program framework for projects and programs to deliver quality

  • Communicate system requirements and schedules to facilitate technical readiness with cross-functional and global teams

  • Develop and mentor the team in order to build strong leadership skills, and define, drive, and lead weekly operating mechanisms

Desired Qualifications:

  • U.S. Master’s degree in Computer Science, Computer Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or equivalent in Computer Science, Computer Engineering or a related field plus five (5) years of related experience, is required.

  • Experience with SaaS, Agile, Scrum, JIRA, cloud infrastructure, platform development, product development, release management, risk management, personnel management and establishing/developing KPIs is required.

What we offer:

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

  • 401K match and ESPP

  • Paid time off and paid sick leave

  • Wellness programs including 1:1 coaching and meditation guidance

  • Paid parental and pregnancy leave and new parent gift boxes

  • Family-forming benefits (IVF, Preservation, Adoption etc.)

  • Emergency backup care (Child/Adult/Pets)

  • Parental support for children with developmental and learning disabilities

  • Pet insurance

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Free legal services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

  • Student loan refinancing assistance

  • Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role.