People Matter

Spanish Technical Onboarding Advisor



Manila, Philippines
Posted on Tuesday, April 2, 2024

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in.

We are looking for: a Spanish Technical Onboarding Advisor

A Spanish Technical Onboarding Advisor is responsible for assisting newly signed-up customers in configuring basic account and phone system set up. A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

  • Receives transferred calls of newly signed up customers from Sales.

  • Sets expectations that the transaction is not a User Training but a basic account setup only.

  • Walks the customer through the Express Set Up, and probes for other basic account set-up needs.

  • Configures basic user setup, such as Call Forwarding, Notifications, Greetings, etc.

  • Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.

  • Provisions and set up RC-supported desk phones.

  • Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.

  • Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.

  • Confirms and/or schedules Implementation Appointments.

  • Walks customers through the Community Website and assists them with the sign-up process.

  • Updates the Implementation Status, and documents the call in SFDC.

  • Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

  • This role is highly visible across multiple departments and regions. This person is expected to provide excellent assistance to his dedicated region and/or English-speaking customers.

To succeed in this role you must have experience in:

  • Completed at least 2nd year college in any related course.

  • Must be proficient in both English and Spanish Language

  • Must have 2-3 years solid experience in Technical Support

  • Must have strong client management skills as the Implementation Advisor will work with cross-functional departments to ensure the customer or partner’s thorough onboarding experience.

  • Must be prepared to assume the following roles: part-technical guide, part-account manager, part-detective, and part-teacher.

  • Must be good at conveying how the system works to teach the client how to independently set up and configure the system in an ongoing capacity.

  • Must reach out to new customers via phone and/or email to book them for an implementation appointment.

  • Amenable in hybrid work arrangement

  • Amenable to report in Ortigas or Cubao

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