People Matter

Machine Learning Developer



Software Engineering
Posted on Thursday, March 28, 2024

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for Senior Machine Learning Engineer.

We are looking for an experienced Software Engineer to join the RingCentral Operations Intelligence team. You will be responsible for designing and implementing monitoring systems used to provide accurate operational insights into RingCentral services’ operational status. The candidate should have a background in distributed systems development and machine learning to help us extract more value from our data. As a Senior Machine Learning Engineer, you will lead all the processes spanning from the data collection, cleaning, and preprocessing, to training models, evaluating their efficiency, and deploying them to production.


  • Support and improve a rich set of in-house developed monitoring tools

  • Design and implement machine learning systems based on the operational monitoring data.

  • Research and implement the ML algorithms that could be used to provide forecast-based alerting and monitoring events correlation.

  • Explore and visualize data to gain an understanding of it.

  • Collaborate with development and operations teams to define the preprocessing and feature engineering to be done on a given dataset.

  • Verify data quality, and ensure it via data cleaning and enrichment

  • Perform statistical analysis and model fine-tuning.

  • Drive the deployment of the models to the company’s environments - Dev to Prod


  • Proven experience as a Machine Learning Developer or similar role of 5+ years.

  • Understanding of data structures, data modeling, and software architecture.

  • Proficiency with Python and basic libraries for machine learning.

  • Deep knowledge of math, probability, statistics, and algorithms.

  • Familiarity with Linux and Kubernetes.

  • Understanding of the monitoring domain and SaaS approaches.

  • Familiarity with ITIL or other IT service management frameworks.

  • Ability to work in a diverse multicultural environment, communicating with globally distributed teams.

  • Customer-centric mindset.

  • Team player with self-start ability.

  • Fluent in spoken and written English.

Preferable technology stack

  • OS: Linux (CentOS/RedHat/Oracle Linux).

  • Programming languages in order of preference: Python, R, Go.

  • Cloud: AWS.

  • Containerization: Kubernetes.

  • Distributed Log: Kafka, ELK stack.

  • Monitoring: Zabbix, Prometheus, CloudWatch, Grafana.

  • DBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQL.

  • Configuration Mgmt: Ansible, Terraform, ArgoCD, Spinnaker.

  • VCS: GitLab.


  • B.S in Computer Engineering, Computer Science, or related field with 3+ years of related experience

What we offer:

  • Well-coordinated professional team.

  • Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

  • Additional Health and Life Insurance Package.

  • Employee Assistance Program.

  • 25 vacation days.

  • ReBenefit Platform Account with 400BGN value monthly.

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.