People Matter

Senior SRE Engineer



Software Engineering
Denver, CO, USA
Posted on Thursday, March 21, 2024

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in.

We’re currently looking for: Senior Site Reliability Engineer, Infrastructure

RingCentral has a big distributed and high loaded system. Our Infrastructure team is providing Docker infrastructure for LAB environments and Production services in our Data Centers and in Amazon Cloud. We use Kubernetes and it is a big part of our work - from designing docker infrastructure to creation of automation for deployments of clusters in cloud and on-premise facilities. Also you will be working on the development of RingCentral's own infrastructure solutions such as DNS, package and image repositories, mail relays and NTP, as well as building app packages for our tools deployments. We do everything for our services - development, modification, deployment and support. We provide solid and reliable infrastructure for RingCentral’s Production systems and for the development of these systems.

Job Duties:

  • Provide ongoing support for production environment in terms of delivering changes, troubleshoot, manage issues, perform root cause analysis, facilitate blameless postmortems

  • Research and Develop solutions for Docker (Kubernetes, Spinnaker) infrastructure in DCs and Amazon, DNS systems, RPM repositories, OS customization, GIT

  • Work on IaaC with Terraform

  • Actively contribute to production stability improvements (monitoring, processes improvements, automation)

  • Develop infrastructure solutions

  • Work with CI/CD processes - use and create

  • Design automated software and product upgrades, change management, and release management solutions

  • Communicate and collaborate with adjacent teams (Operations, QA, Development)

  • Continuously improve and share knowledge of system, update documentation

  • Deployment evening shifts

Desired Qualifications:

  • FedRAMP (Must be a US Citizen)

  • Bachelor's degree in Computer Science, Computer Engineering or related field and equivalent practical experience

  • Knowledge and experience in production support activities

  • Understanding of SRE principles and DevOPS practices

  • Good knowledge of Linux and popular open-source applications

  • Fundamental understanding of TCP/IP networks

  • Expertise automating system administration tasks with configuration management tools

  • Good knowledge for one of scripting languages (bash, Python)

  • Knowledge of CI/CD tools and ability to implement deployment activities automation

  • Familiar with application and service monitoring tools and techniques

Our technology stack:

  • Python, Go

  • Terraform, Ansible

  • AWS Services, GCP

  • Kubernetes

  • GitLab

  • DNS - DNSTap, Unbound, Knot

  • Postfix

Nice to have:

  • Go Development experience

  • Ability to read and troubleshoot Python/Go code

  • Familiarity and practical experience with virtualization/cloud technologies

  • Familiarity with Networking protocols such as BGP

  • Experience in ELK usage, Grafana.

  • Experience with Docker infrastructure deployment from the scratch

What we offer:

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

  • 401K match and ESPP

  • Paid time off and paid sick leave

  • Wellness programs including 1:1 coaching and meditation guidance

  • Paid parental and pregnancy leave and new parent gift boxes

  • Family-forming benefits (IVF, Preservation, Adoption etc.)

  • Emergency backup care (Child/Adult/Pets)

  • Pet insurance and Pet Telehealth

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Free legal services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

  • Student loan refinancing assistance

  • Employee perks and discounts program

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Denver, Colorado, the compensation range for this position is between $107,100 and $153,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.