People Matter

Employee Experience Coordinator



Manila, Philippines
Posted on Thursday, March 21, 2024

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is

fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re expanding our Learning and Enablement Team to make sure we stay ahead of the competition.

This is where you and your skills come in. We’re currently looking for: Employee Experience Coordinator, who can work effectively in a rapidly expanding work environment. The ideal candidate is a detailed-oriented, self-motivated team player, who enjoys working in a challenging and fast-paced environment. We are looking for a highly motivated professional with exceptional customer service skills to come join us. The successful candidate will be responsible for providing administrative support to the human resources function in the areas of Leadership Development, Employee Engagement, Human Resource Business Partnering, and People Operation

To succeed in this role, you must have experience in:

Executive Assistance:

  • Act as the point of contact for some executives’ site visit, site’s senior leadership team, employees, clients and other external partners that requires administrative support

  • In-depth knowledge of company operations, policies, and procedures

  • Handles details of a highly confidential and critical nature

  • Collects and prepares information for use in discussions/meetings of the Management Committee. Prepares presentation materials for board of director meetings and memorandums, as needed. Makes high level contacts of a sensitive nature inside and outside the company.

  • Schedule offsites, appointments, and meetings.

  • Coordinate space and office organization; maintaining paper and electronic files

  • Create/File, Submit, Maintenance of Expense reports to senior management.

  • Monitoring and tracking of Talent Management’s finance report (budget vs. actual spend) on a regular basis.

  • May facilitate employee process training and be involved in needs assessments and recommendations.

  • Carrying out tasks for one or many individuals within the Management Committee, Talent Management or other cross-functional teams.

  • Formulating methods to improve employment policies, processes and practices, as well as recommending changes to management.

  • Organize agenda and schedule session for meeting and activities of senior leaders

Business Travel Coordination

  • Arrange corporate travel plans by creating trip request forms to be approved by respective US Executives.

  • Coordinates with accredited travel agencies of RingCentral and Acquire such as suppliers to schedule flights, rental cars and hotel accommodations.

  • Communicates travel information to employees and works out any scheduling problems.

  • Process cash advance and reimbursements for daily cash allowance and ground transportation.

  • Assist inquiries from employees that need guidance on the Travel Policy specifically PH Addendum or direct to the Corporate Travels Team

Desired qualifications:

  • Must have a bachelor’s degree in business administration, HR, office administration, or any related course – fresh graduates are welcome to apply

  • Excellent knowledge of Microsoft Office Applications.

  • Outstanding organizational and time management skills

  • Familiarity with office gadgets and applications (e.g., e-calendars and copy machines)

  • Excellent verbal and written communications skills

  • Discretion and confidentiality

  • Excellent Comprehension and Listening Skills

  • Proven coordination and time management skills

  • Strong interpersonal communication skills

  • Strong analytical skills, problem solving and resolution skills.

  • Ability to effectively communicate and manage tasks is required.

  • Patient and passionate

What we offer:

  • Comprehensive HMO package (medical and dental)

  • Personal Time Off Leaves

  • Quarterly Performance Bonus

  • Employee Assistance and Wellness Programs

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.