People Matter

Marketing Analytics and Insights Manager



Marketing & Communications, Data Science
Manila, Philippines
Posted on Thursday, March 7, 2024

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

RingCentral is looking for a Marketing Analytics & Insights Manager to be the primary liaison between the Direct Business Units and the Marketing Analytics team. The ideal candidate would have a mix of technical and business acumen, and is capable of informing actionable insights to our business leaders.

The marketing analytics manager is charged with KPI reporting and analysis focused on the marketing org and its affiliated business units. This entails weekly reporting in support of executive metrics review, as well as detailed analysis of pipeline production across relevant timeframe. In addition, the role is responsible for identifying strategic improvement opportunities across the marketing functions by highlighting strengths and weaknesses, with the ultimate objective of meeting end-of-quarter org attainment.

To succeed in this role you must have experience in:

  • Experience working with Marketing and Sales teams in a B2B SaaS environment, ideally responsible for measuring campaign performance, funnel throughput, and contribution to sales pipeline

  • Support KPI development, streamline Marketing / Sales metrics translation, and closely coordinate with leadership to facilitate period-based business reviews

  • Work independently to gather business requirements for the marketing org, while providing actionable recommendations to enhance performance across funnel metrics

  • Experience working with various Marketing functions across Field Sales and Small Business, with knowledge of marketing strategies to inform decisions toward campaign optimization

  • Partner closely with Data Governance and Data Engineering team to uphold metrics integrity, ensuring KPIs are accurately reflected across all stakeholder interactions

  • Daily monitoring of Demand Funnel business objects across Salesforce and Hadoop data sources – to support periodic enhancement and trouble-shooting. Work in close alignment with other data teams from problem identification to resolution

  • Support AOP (Annual Operating Plan) requirements by coordinating closely with Marketing channel leaders; this entails monitoring channel performance to identify efficiency gaps

Desired Qualifications:

  • Excellent communication & presentation skills, with proven experience leveraging proper business mediums and data analysis tools & techniques

  • Functional Salesforce reporting skills required. Must be knowledgeable in report / dashboard building, with full understanding of native report types and various salesforce objects (i.e. account, opportunity, tasks & events, and campaign members etc.)

  • Functional (advanced preferred) knowledge of Tableau data visualization –practical application of viz skills when performing ad-hoc analysis

  • Excellent written, verbal, and presentation skills using Microsoft Office & Google Suite; self-motivated individual capable of working in a fast-paced, dynamic environment

  • Meticulous and results oriented, with the ability to excel in a collaborative, team-oriented environment

  • Bachelor’s degree in a quantitative field (e.g. Economics, Finance, Operations Research, Data Science etc.), advanced certifications welcomed

What we offer:

  • Comprehensive HMO package (medical and dental)

  • Personal Time Off Leaves

  • Quarterly Performance Bonus

  • Employee Assistance and Wellness Programs

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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