People Matter

Business Analyst

RingCentral

RingCentral

IT, Sales & Business Development
Manila, Philippines
Posted on Thursday, March 7, 2024

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

The Business Analyst will be responsible for working across multiple departments to support sales leaders by providing reports and important insights to our sales activities.

This analyst will build, maintain and improve management reports and dashboards to monitor our GSP global budget (T&E, sales and marketing discretionary) as well as help our Salesforce specialist to manage data integrity, pipeline, and enhance functionality within Salesforce.

Experience in project management will also help to make sure all required activities (PO, invoice, deals trackers,...) are completed on time.

This role requires strong database manipulation and analytical skills, project management skills, and the ability to work with multi-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities. To be successful, candidates must have a strong sense of urgency and be able to prioritize multiple work streams.

To succeed in this role you must have experience in:

  • Provide analytics support for management to gain insight and drive business operations

  • Create, track, and follow-up on POs, invoices, and payments

  • Compare large amounts of data to identify mismatched items for correction and performed required corrections in different platforms (googlesheet, SFDC, Smartsheet)

  • Work closely with sales leaders to improve analytical tools & reports

  • Develop periodical performance monitoring dashboards, reports, and metrics

  • Work synergetic with cross-functional teams, establish relationships, and prioritize tasks

  • Facilitate meetings and provide insightful information to sales leaders

Desired Qualifications:

  • At least 3 years of experience in sales analytics & reports and/or project management

  • Strong analytical, organization, problem-solving and follow-through skills

  • High Proficiency with MS Office and GoogleSuite

  • Excellent oral and written communication skills including listening and presentation skills

  • Can work with attention to detail and excellence in troubleshooting and analysis skills

  • Self-starter/willing to take action: Can see opportunities for process improvement

  • Ability to assemble, interpret and apply critical thinking to data to help counsel decisions

  • Ability to efficiently prioritize multiple tasks, projects and target date simultaneously

  • Ability to work, lead, and achieve results in a global environment

  • Willingness to work in a fast-paced organization

  • Knowledge about Salesforce, Smartsheet and strong user of MS Office and GoogleSuite

  • Ability to synthesize large databases into useful reports and dashboards

  • Willing to work following Eastern Time

Good-To-Have:

  • Hands-on experience with utilizing business intelligence tools like Tableau

What we offer:

  • Comprehensive HMO package (medical and dental)

  • Paid time off and paid sick leave

  • Quarterly Performance Bonus

  • Employee Assistance and Wellness Programs

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.