People Matter

Order Management Analyst Role



Manila, Philippines
Posted on Friday, September 22, 2023

Order Management Analyst

Job Type: Full Time

Location: Manila

Department: Business Support Unit (BSU)

RingCentral provides cloud business phone systems designed for today's mobile, distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communications for modern, flexible business environments.

The RingCentral environment is fast-paced, high octane, success-driven, team-oriented, and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in a startup environment? We are looking for candidates with an entrepreneurial spark!

The Order Management Team is looking for an Order Management Analyst. Order management refers to the process of receiving, tracking, and fulfilling customer orders. The order management process begins when an order is placed and ends when the customer receives their package.

As an Order Management Analyst, you will be tasked with the following:

  • Delivering high-quality, error-free Sales Agreements and complete SFDC records

  • Completes customer orders based on order types: New Account Activation, Downgrade/Downsell, Upgrade/Upsell, Upgrade with Downsell, Downsell with upsell

  • Process feature activation, solve then sold, phones and devices set-up, sales agreement updates, requests from Proserv and Proof of Concept (POC).

  • Implements changes to systems or processes based on new company policies or procedures

  • Works closely with the Deal Management team to ensure accurate order entry

  • Works with the Billing team on billing inquiries that originates from order entry

  • Monitoring customer accounts to identify problems and resolve issues before they become serious problems for the company

Job Requirements:

  • Candidate should have at least 2+ years of related work experience

  • Must be processed, systems and product-oriented

  • Highly organized

  • Innately curious and problem solver

  • Knowledgeable with Salesforce

Now, a little more about us...

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud business communications solutions. Easier to manage and more flexible than on-premise communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense of on-premise hardware and software. RingCentral is headquartered in Belmont, California.