The Senior Pharmacy Manager of PBM Navigation is a critical leader of the Rightway PBM Clinical Operations team. This role leads a team of pharmacists and pharmacy technicians focused on navigating and supporting members in all aspects of their pharmacy experience with Rightway, including driving towards cost effective channels (pharmacies) or medications.

Our pharmacy benefit management (PBM) offering represents an important growth area for Rightway. Helping clients better manage pharmacy spend to make drugs more affordable for their employees and dependents is critical to their business sustainability. RightwayRx is responsible for designing, building and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers.

WHAT YOU’LL DO:

Provide supervision, training, monitoring, and mentoring to team pharmacists and technicians
Participate in the interviewing and hiring process for open team positions
Continual review of team operational processes to ensure effective and compliant delivery of PBM services to our clients and members
Oversee and drive member facing initiatives with the goal of lowering client drug spend and reducing member out of pocket expenses
Ensure the delivery of concierge level of service to all members but especially those identified by clients that may require extra assistance
Lead team training sessions that are geared towards driving high quality interactions with members that deliver high net promoter scores (NPS)

WHO YOU ARE:

Education level: Pharmacy Degree Required, PharmD preferred.
Work experience: 5+ years of managed care (PBM or health plan) experience in utilization management or other related clinical field. 1-3+ years leading teams of pharmacists and technicians
Pharmacist license in good standing in state of residence. Willingness to achieve and maintain licensure in multiple states (if needed)
Available to work 40 hours/week. Core operating hours are weekdays from 8 am Eastern Time to 11 pm Eastern Time, but may be required to work evening and/or weekend shifts as well as contribute to on call staff in the future as Rightway grows.
Important characteristics of ideal candidate: Detail-oriented, intellectually and clinically curious, good listener, empathetic, ability to challenge status quo, values exemplar
Specific skills needed for job: Pharmacy benefit knowledge, effective & creative problem-solver, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership

EXTRA CREDIT:

Start-up experience
Familiarity with assisting in the development of internal and member facing technologies (care management platforms, workflow management, mobile app, etc.)

BASE SALARY: $130,000-140,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

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