Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

ABOUT THE ROLE:

The UX/UI team at Rightway creates seamless, user-friendly digital experiences that enhance patient care and their pharmacy needs for patients on a healthcare journey. We are a small, full-stack design and research shop supporting the entire company. As we grow, we're seeking a world-class Senior UI/UX Designer to lead the design of beautiful and intuitive interfaces for our platforms.

As the Senior UI/UX Designer, you will own and evolve our design system while crafting stunning, user-centric interfaces. You’ll push boundaries with innovative design trends, ensuring our interfaces are visually captivating and highly usable. You’ll immerse yourself in the user journey, leveraging ‘Jobs To Be Done’ (JTBD) methodology, and collaborate closely with UX researchers, product managers, and engineers. You will play a critical role in delivering exceptional experiences across web and mobile platforms. The initial tasks will focus on a general redesign of our existing solutions, including ADA compliance improvement.

This is an impactful, ‘roll up your sleeves’ entrepreneurial position that will manage a wide breadth of high-impact projects.

If you're passionate about designing impactful UI, exploring new design paradigms, and contributing to a fast-growing healthcare company, this role is a great fit for you.

KEY RESPONSIBILITIES:

Design and implement UI on Projects: Produce sitemaps, user flows, wireframes, and visual design deliverables for external and internal projects. Create high-quality, intuitive, and engaging UI while ensuring all designs are accessible and inclusive, considering or exceeding ADA compliance standards.
Lead & Evolve Design Systems: Own the development and evolution of scalable, cutting-edge design systems across web and mobile platforms. Ensure seamless integration with engineering for consistent, high-quality design implementation.
Innovate & Explore Design Paradigms: Drive innovation by exploring new visual styles, motion design, and interactions that go beyond conventional design libraries and icons.
Collaborate Across Teams: Contribute to product vision and strategic input, ensuring alignment on design goals and product consistency by working closely with UX researchers, product managers, and engineers.
Bridge Design & Engineering: Develop frameworks that connect design patterns to reusable code components, ensuring smooth handoffs between design and development through tools like Figma, Zeplin, Storybook, and UXPin.
Empower Non-Designers: Create accessible systems that enable non-designers, such as engineers, to build basic UI elements while maintaining design quality and consistency.

YOUR SKILLS:

7+ years of experience in UI design (consumer-facing mobile/web, and enterprise dashboard/internal tools), with at least 3 years in senior or lead roles where you’ve made key UI decisions. A strong portfolio showcasing leadership, innovation, and attention to detail is required.
Proven Experience in Design Systems: You have experience owning and evolving design systems, especially in fast-paced environments.
Expert in Motion Design & UI Components: Skilled in crafting smooth animations, transitions, and interactions that elevate the user experience.
Strong UX Understanding: Ability to collaborate closely with UX researchers and utilize both qualitative and quantitative research to inform design decisions.
Expert proficiency with design tools: like Figma, Zeplin, Storybook, and UXPin, with a deep understanding of how design systems integrate with code (reusable components).
User Research & Testing: Experience in leveraging user research and conducting validation and usability studies to support great design.
Innovative & Explorative: You challenge conventional design and explore new visual trends to push the boundaries of what's possible in UI.
Collaborative Leader: Strong communication and leadership skills, able to guide design conversations, and collaborate effectively with cross-functional teams.
Analytical & Empathetic: Strong ability to synthesize research and user feedback into actionable insights, with high empathy for users and co-workers alike.
Lo-Fi UI: In addition to high-fidelity design skills, ability to quickly sketch basic designs/visualizations in real-time during brainstorming sessions.
Experienced Presenter: Skilled in creating compelling presentations and conveying insights through effective storytelling.
WCAG 2.2 (levels A and AA) experience a plus
Flexible, with the ability to work independently and take initiative to solve problems.
High level of empathy; ability to relate to users and co-workers
Excellent leadership, communication, and teamwork skills.

BONUS SKILLS:

Degree in usability, human factors, human-computer interaction, visual arts, psychology, or related fields.
Healthcare industry experience is a plus.
Expertise in creating explainer animations that simplify complex concepts and enhance user understanding of products and features.

IMPORTANT:

A high-quality portfolio and presentation are critical to interview for this role. It should communicate your work experience and be an example of your design and communication skills. Otherwise, the application cannot be taken into consideration.

SALARY (BEFORE BONUS POTENTIAL): $150,000 - $195,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

We cultivate grit

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

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