Launch Account Manager
PayNearMe
Company Description
At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.
Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.
In September 2025, we raised a $50 million Series E funding round to accelerate our growth.
We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.
Join us and be part of a team that’s shaping the future of payments—one experience at a time.
The Launch Account Manager will focus on newly acquired customers and oversee project completion to ensure attainment of expected revenue. This role requires a proactive, sales-driven mindset to build relationships with clients identified resources and ensure success metrics are attained post project implementation. The ideal candidate will balance revenue-generating activities with fostering strong client relationships to meet and exceed attainment targets for a period of 12-18 months post launch.
Responsibilities:
New Bookings & Revenue Growth
- Participate in new client project meetings to become knowledgeable with customers implementation configuration, use cases and pain points. Leverage knowledge to identify and pursue opportunities to maximize bookings within assigned accounts.
- Proactively identify potential upsell opportunities based on customer usage patterns, success metrics and deep relationships.
- Leverage a consultative sales approach and partner with internal teams to deliver compelling proof points from existing clients that align with client goals to maximize revenue. Guide clients through onboarding and adoption to ensure long term success.
Client Relationship Management
- Act as a trusted advisor, providing insights and recommendations to enhance the client’s payment operations using client identified customer success metrics to help guide conversations.
- Conduct training sessions prior to and after client launch
- Monitor client satisfaction and performance post implementation and ensure the delivery of exceptional service to drive revenue, retention and growth until the account moves to sustaining categorization. Provide regular reporting to client and internally regarding performance trends and prediction of attainment potential.
- Serve as the primary point of contact for escalations and resolve issues promptly to ensure client satisfaction.
Technical & Market Expertise
- Maintain an in-depth understanding of PayNearMe’s platform, features, and integration capabilities.
- Stay informed about market trends and competitor offerings to position PayNearMe as the preferred solution.
25% travel required
Qualifications
- Minimum of 2 years in account management, sales, or client success with a strong emphasis on revenue generation.
- Bachelor’s degree in Business, Marketing, or related field (Master’s preferred). Or equivalent experience.
- Strong consultative selling and relationship management abilities.
- Excellent verbal and written communication skills, with the ability to present value propositions and negotiate effectively.
- Technical aptitude to understand APIs, platform architecture, and integration processes.
- Experience in the payments industry or SaaS platforms is highly preferred.
Base Salary: $98,000-110,000
Variable: $40,000
Why Join Us?:
- Competitive salary and benefits with growth-company options grant
- Fast- paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave, jury duty, bereavement
- 401k plan
- Flexible Time Off (our team members typically take off ~3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.
We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.
PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.
CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE
Effective Date: January 1, 2020
Last Reviewed on: December 23, 2019
PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about:
- the categories of Personal Information that the Company collects and maintains about applicants; and
- the purposes for which the Company uses that Personal Information.
For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, a natural person that the Company may collect in connection with screening applicants for job openings at the Company.
- Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information, which may include some or all the following: real name, nickname or alias, postal address, telephone number, e-mail address, membership in professional organizations, professional certifications, language skills, and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions, to develop a talent pool and plan for succession, to conduct applicant surveys, to maintain an internal applicant directory and for purposes of identification, to promote the Company as a place to work, and for workforce reporting and data analytics/trend analysis.
- Personal Information Categories from Cal. Civ. Code § 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code §1798.80(e), other than those already listed above, (a) to the extent necessary to comply with the Company’s legal obligations, such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicant’s medical emergency.
- Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race, age, national origin, disability, sex, and veteran status as necessary to comply with legal obligations, including the reporting requirements of the federal Equal Employment Opportunity Act, the federal Office of Contracting Compliance Programs (applicable to government contractors), and California’s Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis, except where required by law, and uses the information only in compliance with applicable laws and regulations.
- Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles, to determine eligibility for training courses, and to assist with professional licensing.
- Profile Data. The Company may collect profile data, including the following: psychological assessments, behavior analyses, or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well.
- Background Screening Information. In the event that an applicant is given a formal job offer, the Company collects background screening information prior to hiring, including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients, and continued suitability for their jobs and to evaluate applicants for promotions.