Customer Success Manager
Administration
New York, NY, USA
Posted on Oct 21, 2026
You’ll be the single point of accountability for a restaurant group’s results. Not check-ins and status updates — you own the targets. That means understanding the customer’s operations deeply enough to know which decisions carry real risk, which ones move the numbers, and what needs to get built to close the gap. You’ll work closely with our forward deployed engineers to prioritize and ship against the customer’s biggest pain points, and you’ll be expected to ship code yourself when the situation calls for it. Think of this as a portfolio manager role — you’re managing a set of outcomes across a complex, dynamic operation.What you'll do- Own the relationship and the results for one or more restaurant groups- Identify the highest-leverage pain points and turn them into product priorities- Assess risk on key operational decisions and guide customers through them- Work with forward deployed engineers to ship fixes and features against real customer needs- Ship code yourself when a customer problem needs a fast response- Shape the product roadmap from the ground — no one will know what customers need better than you