Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As the Senior Manager of Capacity Planning, you will lead a team supporting business production and serve as the liaison with team members. You will be responsible for important results through their oversight of production planning to improve scheduling and ensure production teams have the correct resources to meet the needs of our customers.

You will report to the Director of Workforce Management

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role is: $107,280 - $140,805 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

Shape the strategy of Workforce Management team around principles and guidelines
Guide the success of planning, scheduling and real-time command center operations to achieve and maintain operational goals
Accountable for the accurate application of scheduling activities and oversight for production teams using Workforce Management
Responsible for ongoing evaluation and improvement of Oscar's workforce management systems, processes, and capabilities in line with Oscar's objectives
Lead and develop a stabilized team connected to the mission of the company
Compliance with all applicable laws and regulations
Other duties as assigned

Qualifications

6+ years of experience managing shared operations or teams at multiple locations
6+ years coaching and developing teams
4+ years experience leading production control, workforce management, operational planning, budgeting or forecasting functions (100+ employee)
4+ years experience in LEAN, Six Sigma, or other improvement methods
2+ years experience facilitating, presenting to, and influencing senior-level leaders
2+ years experience leading change management within large teams (100+ employee)

Bonus Points

Contact center, distribution center, or manufacturing experience
Experience in implementation and expert-use of WFM systems (Five9, Clearview, Verint, Nice, IEX, or Cisco) and Google Workspace
Operational Excellence Certification (Lean Six Sigma)

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.

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