HR Manager, Fullfillment Center
OpenStore
Our mission is to inspire entrepreneurs and shoppers to find something new. We buy great brands built on Shopify, unlocking liquidity for small business entrepreneurs looking to start new adventures. We manage nearly 50 brands with over 100,000 products across apparel, beauty, home goods, and electronics.
Our team of e-commerce experts and engineers uses our proprietary technology and tooling, and advantages from our size, to grow our brands at scale.
Two million people have purchased OpenStore products, and soon, we’ll launch a consumer shopping app, helping people discover products in an all-new way. OpenStore was started in 2021 by top investor and operator, Keith Rabois, a former executive at PayPal, LinkedIn, and Square, and a co-founder of Opendoor. We are backed with $150M+ from world-class investors such as Atomic, Khosla Ventures, Founders Fund, General Catalyst, and Lux Capital.
ABOUT THE OPPORTUNITY:
In this role, you’ll partner with the Site Lead to stand up our first Fulfillment Center with a focus in creating an environment where our warehouse operating team can do their very best work. You’ll demonstrate compassion and commitment to inclusivity as you enable a team of hourly operations professionals. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners.
WHAT YOU'LL DO:
Culture and Engagement. Acts as the champion to "Build a Great Place to Work" which promotes a diverse and inclusive team and a high performance culture. Develops engagement plans and activities to build emotional engagement and provide recognition and celebration.
Employee Experience. Delivers the end to end employee experience in the Fulfillment Center, working in conjunction with the Central People Team and other cross-functional teams to ensure high levels of engagement as well as efficiency and continuous improvement that drives business results.
Talent Acquisition. Works with the Talent Acquisition team to lead the recruitment efforts for Fulfillment Center roles, ensuring a diverse and skilled workforce that meets our needs both now and in the future.
Compliance and Policies. Partner with our PEO partners and legal team to ensure compliance with all Labor laws, company policies, people data and safety regulations across all Fulfillment Centers operations.
Leaning and Development. Collaborates with the central People team to design and deliver training programs that enhance employees skills and business performance.
Employee Relations. Oversee employee relations activities including conflict resolution, performance management and any remedial actions necessary.
Total Rewards. Oversee benefits, wellness, and compensation programs including job leveling, pay structure, incentive programs.
People Analytics. Utilizes People data and analytics to track key performance metrics, identify trends and make data driven decisions to improve people and business outcomes
WHO YOU ARE:
You are strategic. You’re focused on where you’re going and build the strategies and plans to achieve the goal. You’re not afraid to admit something didn’t work and have backup plans brewing for your next test.
You take ownership. You are comfortable driving projects end-to-end that execute and eliminate blockers, helping you and the company move fast with confidence. You know when to raise your hand and ask for help.
You communicate and collaborate effectively. You know how to deliver the right message to the relevant audience at the appropriate level of detail. You co-create solutions that are better than the sum of individuals’ ideas. You embrace intellectual friction as a feature of improvement, not a relationship bug.
WHAT YOU HAVE:
BA/BS required in Business Administration, Human Resources, or related field.
5+ years in an HR partnership role, ideally within a fulfillment or distribution center.
2-3 years experience managing an HR team.
Proven record of strategic partnerships enhancing the employee experience.
Excellent written, verbal, public presentation, and communication skills.
Strong interpersonal skills and ability to work effectively with a wide range of personnel.
Strong employee relations background.
OpenStore is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.