People Matter

Senior Operations Associate (Voice)



Chennai, Tamil Nadu, India
Posted on Thursday, January 18, 2024

About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

We are open to consider candidates for relocation.

About the Team

The Work Order Management Associate’s objective is to make sure that all customer and lender requirement work is completed on the house on time. This role must balance work with internal and external teams, applying judgment as needed to ensure optimal outcomes. When done well, this role results in great customer satisfaction and happy vendors.

Role Responsibilities

  • Monitor work queues for tasks
  • Coordinate with external vendors and internal stakeholders to ensure projects are completed
  • Review job site photos, assess completion, and work with internal stakeholders and vendors if additional work is required
  • Collaborate with the team to issue work orders and ensure they are within budget
  • Communicate schedules with vendors, confirm availability, and partner with stakeholders if dates need to be rescheduled
  • Perform pre-appointment and post-appointment check-in with the vendors
  • Prepare quality check reports at the end of each job
  • Follow up with vendors for additional documentation when necessary

Skills Needed

  • Strong English language skills (verbal and written)
  • At least 2 years of work experience with two years of calling (inbound or outbound) experience
  • Self-motivated and task-oriented
  • Experience collaborating with cross-team stakeholders
  • Experience working with case management systems

Bonus Points

  • Experience in US construction or real estate industry
  • Jira experience

#LI-RC2 #LI-Onsite

More About Us

To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.