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Head of Relationship Management & Partnerships

Opendoor

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Customer Service, Sales & Business Development

Remote · United States

Posted on Saturday, April 22, 2023

About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team

Since Opendoor first started operating in 2014, we’ve learned a lot about buying, managing, and selling real estate. The Enterprise business unit within Opendoor, called Open Exchange, aims to share our learnings by offering our technology and processes to institutional single-family-home investment partners.

The Open Exchange team is building the vertically integrated platform for residential real estate transactions, offering a wide range of services across acquisitions, brokerage, title & escrow, and data. The Business Development & Partnerships team within Opendoor Enterprise is experiencing explosive growth and ready to hire a senior leader to manage the team.

This is a unique role that straddles both a transaction + fulfillment suite of products and enterprise + SAAS across a differentiated universe of end-customers. We’re looking for a highly experienced business development leader ready to manage and grow our multi-product sales and account management teams, further refine and develop the enterprise sales strategy, help win and expand key partner accounts, and build key structure, processes, and systems to drive team performance and growth. You’ll work closely with Open Exchange senior leadership, and a talented, diverse, and cross-functional team to solve hard problems in the real estate industry and build an enduring business and this role reports into one of the 2 Co-[Presidents / CEO’s] of Open Exchange.

Role Responsibilities:

Partner with Open Exchange executive team and product leadership to further refine and develop our high-level business development strategy, opportunities for growth, and ways to accelerate our Enterprise mission and roadmap
Manage, train, and grow the Opendoor Enterprise sales team across the entire multi-product suite (ex. property acquisitions, brokerage, title & escrow, and data services)
Define organizational and team structures, KPI’s, and key processes from sales to sales operations to account management
Set product- and business-level sales goals for new and existing partnership accounts and create metrics systems to drive performance and accountability with the team
Identifying & implementing high-growth sales tooling (ex. CRM’s, process & funnel management). Relevant experience highly valued
Drive the overall sales pipeline and communicate progress and performance to the Enterprise executive team and broader organization
Be able to assist the sales team in winning key customer accounts and own the partnerships sales process end-to-end, including strategy development, sourcing, pitching (materials & delivery of), closing, implementation, and growth
Partner with product, design, and marketing to channel customer feedback into new product development
Seam management with growth, operations, and EPD around launch, implementation, and share of wallet + product expansion
Conduct competitive analysis and market intelligence gathering to help drive new product development and existing product positioning. Bonus of experience partnering with Corporate Development or leadership on strategic M&A
Management of managers and key IC leaders both on business development and account management. Coverage of a national, multi-product team
Ability to travel both to key account meetings and industry conferences as-needed (likely 1-2x+ / month)

Skills Needed:

10-12+ years of BD and / or sales leadership experience; proven work experience as a senior director or VP of BD / CD, or equivalent role
5+ years at fast-growth scaling technology company
In-depth knowledge of sales & BD strategy and team management; experience managing a successful sales or business development team
Strong working knowledge of enterprise products, competitive products, and the market
Expertise structuring bespoke partnership arrangements, negotiating and navigating commercial agreements in partnership with legal
Ability to partner with finance and strategy teams to develop proposals for new product pricing and discipline to execute
Superior analytical and problem-solving skills and commercial and business judgment, with demonstrated intellectual curiosity and rigor
Excellent communication skills, with the ability to clearly communicate compelling messages to possible partners and senior leaders
A collaborative approach to leadership, including proven success in attracting and developing talent
The ability to structure and manage complex cross-functional projects and processes with multiple stakeholders at all levels across the organization
Passion-and ideally experience in- real estate, along with a desire to accelerate the mission of the Opendoor Enterprise team
Strong relationship development and networking skills
An interest in Real Estate and Real Estate technology and data
Scrappiness, and a relentless motor

Remote roles in the US are available in all states EXCEPT Hawaii, Alaska, Montana, or any US Territories.

Compensation:

The base salary range for this position in Colorado, Connecticut, Washington, and New Jersey is $224,000 - $341,000yr, and in California and New York City is $224,000 - $341,000 yr. Base salary may vary depending on relevant experience, skills, geographic location, and business needs. We offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

#LI-Remote #LI- PP1

More About Us

To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.

We Offer the Following Benefits and Perks

• Full medical, dental, and vision with optional 85% coverage for dependents

• Flexible vacation policy

• Generous parental leave

• Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.