People Matter

Workplace Operations Manager - Toyko

OpenAI

OpenAI

Operations
Tokyo, Japan
Posted on Saturday, June 15, 2024

About the Team

We have a talented and diverse Real Estate and Workplace team who are building the future offices for our incredible workforce, who are focused on ensuring safe AGI benefits all of humanity. The Workplace Operations team is responsible for supporting and scaling workplace programs, services, and capabilities. We’re seeking additional kind, talented individuals to constantly reaffirm our motto of “high quality, human-centered, humble hospitality with intention.”

About the Role

We are seeking an experienced and dynamic Workplace Operations Manager to join our team and support our small but growing office in Tokyo. As the Tokyo Workplace Operations Manager you will play a crucial role in establishing and maintaining operational excellence. Our team will rely on your expert knowledge of regional and local cultural customs to shape the experience for employees and visitors in the Tokyo office. You will be responsible for building out workplace operations programs; collaborating with our global team; representing partner teams in the APAC region (security, IT & HR) and building and managing relationships with our key external workplace partners and vendors. As we expand our operations, we are looking for a visionary Workplace Operations Manager to lead and synchronize our workplace strategies across multiple locations within the region.

Key Responsibilities:

  • Work closely with the workplace team to align and develop local and regional office operations within company-wide standards and practices

  • Work closely with the global real estate team on coordinating design and construction in your region

  • Partner closely with IT, Corporate Security, HR, Recruiting and other cross functional teams to open facilities and manage workplace operations

  • Build and maintain relationships with our landlord and other key stakeholders in real estate and construction management markets

  • Help manage Health and Safety (EHS) in our Tokyo office and guide APAC EHS

  • Workplace & facility vendor management to maintain an efficient and high functioning office, including onboarding new joiners to the Tokyo office, coordinating maintenance, supplies and equipment to support day to day operations

  • Plan and execute internal events and activities to foster a positive and collaborative workplace culture and exceptional employee experience

  • Support our communication and events teams with external events in Tokyo and APAC

  • Manage local and regional workplace budgets and expenses, ensuring cost-effective operations

You might thrive in this role if these describe your qualifications:

  • Excellent native level communicator in both Japanese and English - extremely articulate and eloquent in Japanese. You are also able to communicate nuanced concepts and processes to your English-speaking counterparts at HQ and around the globe.

  • Experience collaborating with Real Estate on office buildout projects or refreshes/improvements

  • Experience complying with local facilities, human resource, and business operations regulatory requirements

  • Proven experience as a Workplace Operations Manager or similar role, preferably in a fast-paced and dynamic environment.

  • Strong organisational and multitasking skills, with the ability to prioritise effectively and work autonomously in ambiguous environments.

  • Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.

  • Knowledge of local Health & Safety requirements

  • Experience with Workplace software such as G Suite, ticketing systems, visitor management and space planning software

  • Experience in managing budgets, expenses and procurement workflows

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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