People Matter

Partner Enablement Operations Manager



San Francisco, CA, USA
Posted on Friday, June 7, 2024

About the Team

The Partner Enablement team is responsible for building a global, world-class partner learning organization that makes our partners successful, supports the company’s mission of reaching AGI, and drives OpenAI market adoption.

About the Role

We are seeking an experienced Partner Enablement Operations Manager to own and manage data-driven global Partner Enablement operations. This is a significant role responsible for establishing a strong infrastructure to offer best-in-class Partner Enablement productivity. If you enjoy establishing scalable processes and know how to leverage tools to drive a metric-driven operation in a fast-paced environment, this is an opportunity for you.

This role is based in San Francisco, CA. You will be required to be in the office Monday through Wednesday, with the option of working from home on Thursday and Friday.

In this role, you will:

  • Work closely with Partner Revenue leadership to assess the OAI partner requirements.

  • Design and develop a world-class partner digital learning experience operation workflow

  • Own an effective partner enablement tool ecosystem, governance and policies (ie CMS/PRM, LMS, credential and badging tools)

  • Collaborate with GTM teams and IT to implement and integrate the partner enablement tool ecosystem with CRM.

  • Manage tool access, troubleshoot system issues, administer day-to-day requests from Partner Enablement team and resolve problems within a defined scheduled SLA

  • Provide analytics and insights to support partner enablement team decision making process.

  • Manage learner risks by offering timely support to the partner stakeholder and audience.

  • Establish strong vendor relationships to conduct regular learning program reviews to drive continuous Partner Enablement process improvement and effectiveness.

  • Stay abreast of industry best practices and integrate them into the partner enablement strategy

You might thrive in this role if you have:

  • Minimum of 5+ years of experience with administering and managing enablement tools and vendor management in technology industry (i.e., CMS/PRM, LMS, credential and badging tools)

  • Minimum 2+ years in data analytics and leadership dashboard development

  • Proven track record of providing top-quality, on-time internal and external stakeholder support and resolutions.

  • A self-starter with ability to work independently with exceptional communication and customer-centric mindset.

  • Proficient in using Salesforce or other relevant platforms.

  • Ability to thrive in a fast-paced, high-growth, and collaborative environment.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.