Director, Site Reliability Engineering
Software Engineering
Bengaluru, Karnataka, India
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Okta authenticates, authorizes and provisions millions of users a day. The service is hosted on Amazon Web Services (AWS) across multiple availability zones and geographically separated regions. The service is designed for high throughput, and 99.999 availability. We're looking for a technical leader to help us to continue to scale the service with great people and reliable, cost-effective and efficient infrastructure, processes and tooling.
As the Director of Site Reliability Engineering you will oversee the SRE organization focused on Okta platform, Databases, Edge networking, K8s platform, CI/CD, Observability, FinOps, and automation platform & tooling.
Job Duties and Responsibilities:
- Build and lead a high-caliber India-based SRE organization supporting Okta’s production fleet.
- Partner with global engineering, product, and infrastructure leaders to deliver resilient, scalable, and secure services.
- Define and execute the India SRE strategy in alignment with global reliability goals.
- Lead post-incident reviews, drive root-cause analysis, and ensure long-term corrective actions. Participate in incident management, on-call rotations, and blameless RCAs.
- Implement automation and observability to reduce manual toil and improve operational efficiency. Drive adoption of modern infrastructure practices: infrastructure as code (Terraform), container orchestration (Kubernetes), and AI within Infrastructure org.
- Hire, mentor, and develop top SRE talent across India; build a strong engineering culture centered on reliability and innovation.
- Foster collaboration across time zones with U.S. and EMEA teams.
- Promote continuous learning, knowledge sharing, and process improvement.
- Maintain a deep knowledge of industry best practices, evolving trends, and technologies.
- Manage service and business expectations and prioritize resource allocation.
- Accelerate the velocity of SRE and product engineering by developing robust platforms, powerful tooling, and intuitive self-service capabilities.
- Improve SDLC processes for Cloud infrastructure as a code, including the maturity of CI/CD pipelines, change and release management.
Required Knowledge, Skills, and Abilities:
- 16+ years of experience in site reliability, infrastructure, or production engineering roles.
- 8+ years of experience in technical leadership & people management including managing managers. Strong expertise in automation, observability, performance optimization, and incident response.
- Excellent leadership, communication, and cross-cultural collaboration skills—particularly in a global matrixed setup.
- Experience building or scaling offshore SRE teams that partner with global counterparts.
- 4+ years of experience running the SRE org supporting a SaaS/Cloud service in a public Cloud, preferably AWS. Experience supporting a multi-Cloud environment will be a plus.
- Strong expertise in cloud-native architectures, containerization (Kubernetes), IaC (Terraform), and CI/CD pipelines.
- Demonstrated ability to lead cross-functional teams and manage large-scale programs
- Effective verbal, written communication and interpersonal skills
Education and Training:
Computer Science Degree or related degree or equivalent experience
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