Web Production, Senior Manager
Okta
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
About the Role
We are seeking an experienced, strategic, and people-focused Senior Manager, Web Production to lead our growing team of Web Producers. In this pivotal role, you will be responsible for the overall operational efficiency, quality, and strategic evolution of our global web publishing efforts across Okta.com and Auth0.com. You will be the key driver in ensuring content is published accurately, on time, and aligned with business goals, while simultaneously building a future-proof strategy utilizing cutting-edge technologies, including AI.
Key Responsibilities
- Lead and Develop: Directly manage, mentor, and coach a team of Web Producers (currently 5), fostering a collaborative, high-performing, and consistent team culture.
- Workflow Oversight: Own and manage the day-to-day operations of the web production queue, ensuring effective triage, assignment, and execution of all content publishing requests.
- Process Efficiency: Establish, document, and enforce standard operating procedures (SOPs) for content publishing, quality assurance (QA), and technical troubleshooting to ensure the team operates efficiently and consistently.
- Service Level Agreement (SLA) Management: Define, monitor, and ensure adherence to SLAs for all web production requests, driving on-time and high-quality content delivery.
- Global Quality Assurance (QA): Oversee the rigorous QA process for all published content, ensuring accuracy, brand alignment, functionality, and compatibility across various devices and browsers, globally.
- Issue Resolution: Serve as the escalation point for complex publishing issues, technical roadblocks, or performance concerns, coordinating resolutions with relevant development and IT teams.
- Performance Insight: Provide regular reporting and insight into team performance, SLA compliance, content volume, and key operational metrics to senior leadership.
- Strategic Roadmap: Develop and execute a future-focused strategy for the Web Production team, including technology adoption and process evolution.
- AI Integration: Actively research, propose, and lead initiatives to integrate AI capabilities and automation tools to drive significant efficiency and consistency within the web production lifecycle.
- CMS Optimization: Collaborate with web development and product teams to identify and implement enhancements and optimizations to the Content Management System, supporting the team's needs and scaling for future growth.
Required Qualifications & Experience
- Proven experience (7+ years) in web production, content management, or a related digital operations role, with a focus on high-traffic, global corporate websites.
- Minimum 3+ years of direct people management experience, including coaching, performance management, and career development.
- Deep expertise in managing content management systems (CMS) and complex web publishing workflows (experience with Adobe Experience Manager is highly desirable).
- Demonstrated ability to manage high-volume production queues and enforce stringent SLAs in a fast-paced environment.
- Strong analytical skills with experience using web analytics tools (Google Analytics or Adobe Analytics) to measure and report on operational performance.
- Excellent written and verbal communication skills, with proven ability to influence stakeholders and present complex data to leadership.
- Strategic mindset with a demonstrated interest or experience in leveraging new technologies, specifically AI or automation, to drive operational improvements.
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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
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