Sr. Product Operations Manager
Okta
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Position Overview
Okta is seeking a strategic and execution-focused Senior Product Operations Manager to join our growing Bengaluru team. This role is central to enabling data-driven product development across key product lines within the Okta platform. You will drive product analytics that influence strategy, roadmap planning, and adoption across global markets. As a regional operations representative, you’ll support PM teams across EMEA and APJ, align customer communications to local needs, and help foster a strong, connected product culture in India.
Location: Bengaluru, Karnataka, India
Work Mode: Hybrid (2-3 days Onsite per week with flexible working hours)
Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment."
Key Responsibilities
Product Analytics, Insights & Roadmap
- Define and maintain standardized metrics frameworks for adoption, engagement, retention, and usage across key Okta product lines. Leverage analytics to inform product planning cycles, customer prioritization, and portfolio alignment.
- Develop dashboards and self-serve analytics using Pendo, ensuring product teams have visibility into customer behavior and success metrics.
- Partner with Product, UX Research, and Design teams to translate qualitative insights (from and to tools like Dovetail) and quantitative data into actionable recommendations.
- Identify trends and gaps in customer usage, surfacing insights that guide roadmap decisions and new feature development.
- Facilitate regional roadmap reviews and integrate feedback from customer engagement data and field input.
- Track post-launch outcomes and customer sentiment to iterate on messaging and delivery.
PM Operations, Culture & Enablement (EMEA & APJ)
- Support product managers and on-shore Product org by implementing and evolving planning, release, and feedback processes that scale with the growing needs in India
- Act as a partner in onboarding and scaling PM practices for teams based in and working with EMEA/APJ.
- Serve as a connective force across PM, Engineering, Design, Research, and Customer Success teams in India.
- Drive initiatives that strengthen team identity, collaboration, and innovation in the Bengaluru product organization.
Skills & Qualifications
Experience: 6–9 years in Product Operations, Product Analytics, or PM support roles in enterprise SaaS, ideally with exposure to identity, security, or cloud platforms.
- Tools & Data Proficiency:
- Strong experience with Pendo for product usage and in-app feedback.
- Familiarity with Dovetail for managing and synthesizing qualitative user insights.
- Proficient in Tableau for dash boarding and communicating key product trends.
- Solid understanding of SQL or equivalent data querying for insights generation.
- Curiosity, Communication & Accountability:
- Exceptional communicator—able to clearly convey insights, drive alignment, and influence without authority.
- Strong sense of ownership and accountability, with ability to navigate ambiguity and drive cross-regional execution.
- Deep empathy for global teams and customers, and a track record of bridging business needs with product realities.
Curiosity and initiative to improve how teams work, plan, and execute.
A collaborative spirit that uplifts teams, builds community, and amplifies the impact of others.
#LI-Hybrid
#LI-ASITRAY
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
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