Senior Billing Operations Specialist
Okta
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Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Okta is seeking a billing analyst to assist in the daily billing operations. This candidate will be able to address and perform all customer inquiries within a timely manner with excellent customer service. With both our customers and internal teams.
Duties and responsibilities:
- Manage close processes related to billing activities
- Manage and resolve customer/internal teams and provide a resolution. Escalate if needed.
- Reconciliations of month end reports
- Generate daily bill runs
- Identify if there is an billing issues with invoicing
- Update purchase order on invoices when needed
- Update email, phone numbers, billing addresses when needed
- Generate credit memos related to write offs, tax exemption, bad debts & AWS fees
- Resolve any billing cases in the queue within 24 hours
- Resolve any PS disputes and discrepancies
- Review and pull necessary documents for SOX audit purposes
- Provide support during UAT testing
- Review and application of open cancelation & Restructure credits against invoices per order form
- Manual PS creation when needed
- Submit jira tickets with invoice errors for BT
- SMS billing process at the end of each month
- Assist billing team as needed on any special projects
Qualifications and skills:
- Candidate must have a degree in accounting, finance background or equivalent experience
- Strong Financial systems background. Netsuite and Salesforce experience is a plus.
- Experience with large volume and fast paced environment
- Experience with great customer service
- Proficient skills in MS Excel
- Ability to multitask and analyze large quantities of data information
- Strong understanding of internal controls and SOX compliance
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to collaborate with cross functional teams
- Time management and organizational skills
- Ability to work independently and help when needed with other team members
- Ability to meet deadlines
- Must achieve satis
#LI-Remote
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
This job is no longer accepting applications
See open jobs at Okta.See open jobs similar to "Senior Billing Operations Specialist" Khosla Ventures.