People Matter

Senior Collections Analyst - Night Shift



Bengaluru, Karnataka, India
Posted on Friday, June 7, 2024

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

  • Monitor portfolio of accounts, and credit management by ensuring accurate collections processes with little oversight.
    • Send reminders and collections notices on past due invoices
    • Support renewal collections
    • Deactivations for past due accounts and/or work stoppage on past due Implementations
    • Drive resolution of disputes including tax, POs, billing and other issues, while monitoring trends of disputes.
    • AR refund requests
    • Provide guidance for forecasting of payments in quarter
    • Draft legal demand letters, when appropriate
    • Negotiate payment plans within guidelines, and escalating when necessary
    • Maintain customer records including contacts, payment trends, and payment runs
    • Calculate and monitor customer collection metrics for portfolio
    • Reconcile customer accounts
  • Lead discussions with customers and partners on a regular cadence, including escalation calls as required.
  • Coach more junior team members, when appropriate
  • Build and maintain relationships with internal parties
  • Internal projects, as required


  • 5+ years of experience in Collections, with a majority in the Technology Industry
  • Experience in the tech and SaaS experience (highly preferred)
  • Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results
  • Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint
  • Bachelor's Degree or equivalent work experience

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at