People Matter

AI & Automation Program Manager

Okta

Okta

Software Engineering, Operations, Data Science
United States
Posted on Thursday, June 6, 2024

Get to know Okta


Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Love our Customers is our number one value at Okta. The Okta Customer First Team lives and breathes this every day. A critical element of Okta’s strategy is helping our customers accelerate their time to value and expand their relationship with Okta. This is a key differentiator for Okta and we believe that all customers, large and small, deserve an exceptional experience, both digital and human-led. When we do this well, our customers succeed and Okta succeeds.

The AI & Automation Program Manager will lead Customer First efforts in exploring, adopting, and implementing cutting-edge artificial intelligence (AI) and automation solutions. This role serves as a champion for AI technologies, educating and inspiring others about the potential benefits while also critically evaluating existing vendor and new AI solutions for their suitability across a variety of use cases, including generative and predictive, supporting all of Customer First organizations, including Customer Acceleration & Support, Customer Success, Renewals, Expert Acceleration and Professional Services.

This role is an exciting opportunity to help continue and expand our Digital Growth and Customer Acceleration strategy as well as our technical foundation that powers our multi-channel engagement experience, maximizing value for all of our customers post-sale. You will lead foundational technology initiatives and programs that focus on automating our digital motions at scale to drive efficiency and predictability across functions.

You will partner with many cross-functional groups within Okta, including Product, Engineering, Business Technology, Marketing, Customer Success, Renewals and outside vendors. Success in this role will require both a strong ability to understand AI and Automation technologies that serve Customer Support, Customer Success and our Customers at scale. This is the chance to shape a highly visible area of the business that directly impacts our operational metrics.

Job Duties and Responsibilities:

  • Advocate for AI by highlighting potential use cases, and the strategic advantages across Customer First organizations
  • Conduct thorough assessments of existing and emerging AI technologies and platforms, determining their viability and potential impact
  • Collaborate with key stakeholders to create a comprehensive AI roadmap, outlining our Customer First vision and plan for scaling AI over the short and long term
  • Work directly with our Security and Business Technology teams to define and orient Customer First to a robust governance framework aligned with our Company and Legal strategy for AI
  • Plan and execute AI solution deployments in service of priority use cases, leveraging a mix of existing vendors and in-house capabilities
  • Lead organizational change by educating and securing buy-in from stakeholders with varying levels of AI familiarity, ensuring a smooth transition and widespread adoption of new technologies
  • Enable users in the best practices for leveraging AI technologies, including prompt engineering, strategies to minimize erroneous AI-generated content, and enhancing user interaction with AI
  • Maintain an up-to-date understanding of the AI landscape, to inform decision-making and strategy development
  • Monitor and report on metrics associated with program execution
  • Ability to leverage data and analytics to expand and optimize programs

Qualifications:

  • Business Technology, Information Systems, Computer Science, Data Science, Artificial Intelligence, or a related field
  • 5+ years of related experience
  • Knowledge of AI applications across Generative and Predictive foundations
  • Experience in leveraging AI technology to drive successful multi-channel Customer Experiences
  • Adaptability, flexibility in the face of changing business requirements and conditions
  • Knowledge in identity, security, access management, workflow and/or developer-facing products

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:
$114,000$172,000 USD
The annual base salary range for this position for candidates located in the San Francisco Bay area is between:
$128,000$192,000 USD

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.