People Matter

Business Analyst



IT, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Friday, May 31, 2024

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Position Description: Come join our growing team to deliver amazing technology experiences that fuel the vision of dynamic work for our employees. Technology experience is the guiding force of our work and our Business Analyst helps ensure we are providing world class technology experiences for our employees. In this role, you will be responsible for analyzing data, creating documentation, and building reports. You have a passion for data and will help drive opportunities and actions that will improve our technology experience. You will collaborate with key team members to drive quick and scalable solutions. You will be part of a support and engineering services organization that provides high quality service. In this role, you will be a strong advocate for our employees, learning and understanding their technology challenges and championing change through data and analytics. Our team is helping to transform the future of work, which isn’t easy but is tremendously fun and rewarding. We work on challenging problems, are data driven, and always focus on the employee experience.

A successful Business Analyst must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in high pressure situations in a fast-paced environment.

Our goal is to make sure that we provide an amazing technology experience and that our employees have everything they need to be successful.

Job Duties and Responsibilities:

  • Provide insight into metrics and performance measurements demonstrating value.
  • Drive improvements and enhancements based on metrics and analysis
  • Collect and analyze complex data for reporting performance trend, cost benefit, and other types of analyses.
  • Provide and drive actionable analysis to leadership teams and stakeholders
  • Work with leadership and key stakeholders to identify potential areas for improvement in productivity and spend.
  • Create reporting and dashboards for daily, weekly, and monthly performance reviews. Experience with ServiceNow and Tableau is a plus.
  • Prepare and present reports to stakeholders, highlighting key findings and actionable recommendations.
  • Effectively communicate with leadership and stakeholders with empathy and a customer first mindset
  • Identify and document the root cause of issues in RCA documents and lead improvements.
  • Work cross functionally with the business and engineering teams to drive improvements.
  • Create knowledge articles and videos to enable our team and executive customers with technology best practices
  • Develop and present business insights to operations and management
  • Assist with projects as assigned
  • Ability and willingness to travel up to 25% of time to other Okta offices or for offsite events
  • Bring a positive and fun spirit to the work you do each and every day

Minimum REQUIRED Knowledge, Skills, and Abilities:

  • 3+ years as a business analyst with at least a two years experience building reports/dashboard within ServiceNow
  • 3+ years experience in analyzing, leading, and executing optimization initiatives
  • 3+ years experience in technical writing
  • Great organization skills, with excellent attention to detail and ability to work in a fast paced environment
  • Strong competency in ServiceNow, Google Suite, and other business analysis specific tools.
  • Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of quality
  • Excellent communication skills and customer service attitude
  • Superior analytical skills & problem solving skills
  • Self-starter with initiative and a high 'figure it out' factor
  • Work Pacific Standard time hours
  • Proven desire to take ownership of tasks and projects and follow through to completion

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

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