People Matter

Principal,Workplace Technologies Unified Communications AV Engineer



Marketing & Communications
Bengaluru, Karnataka, India
Posted on Friday, March 15, 2024

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Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Workplace Technologies Unified Communication/ AV Engineer (Experience Level 5 Engineer) in Okta’s India Office location Q1 Note: Provide US Hours Coverage

The candidate must be highly motivated, have a sharp eye and attention to detail, respond quickly when needed, and have sound decision-making skills.

Job Role Summary:

  • Experience managing global enterprise communication and collaboration solutions
  • Drive implementations, enhancements, and remediation of Unified Communications/ Audiovisual hardware & SaaS applications
  • Design, deliver, and document existing and new enterprise solutions
  • Design & Deliver AV standards for conference rooms: New Office Build, Refresh, and Office Expansions
  • Ability to lead the engineering direction of services and team
  • Expertise in SCCP, SIP, H.323, H.320, WebRTC, and RTMPS protocols for voice/ video calling and streaming, with a solid grasp of Layer 2 & 3 Networking Concepts
  • Drive the design and implementation of enterprise conferencing, collaboration, voice, video, webcast, and mobility infrastructure
  • Partner with the business to evaluate workflows and identify any changes or enhancements that can improve/ enhance hardware or software systems
  • Excellent technical leadership skills include project planning, scheduling, and resource management skills.

WT/ UC Engineer:

  • Lead critical objectives Zoom, Video Conferencing Systems & Collaboration Platforms
  • Requires a strong strategic and security-first mindset
  • Experience with enterprise integration, automation, and improving process efficiencies
  • Manage the life cycle of SaaS applications
  • Design, Deploy, and Support AV conferencing and event solutions
  • Provide Administrators SOP and Colleague Training with Documentation
  • RCA Documentation and Develop Redmdeitation Plan for P0/P1 issues
  • Produced Quick Reference Guide for Colleagues
  • Establish strong Security/Privacy/Legal to secure and deploy SaaS applications
  • Partner with Security/Network teams to deploy on-premise solutions
  • Evaluate Tools for colleagues and make recommendations
  • Evaluate Conferencing Hardware and make recommendations
  • Provide C-Level Support
  • Advanced Troubleshooting of SaaS applications, Security, and AV Systems
  • Exercises judgment in selecting methods, techniques, and evaluation criteria for delivering results
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, including inter-organizational impact
  • Interact with senior internal and external personnel on event production matters, standards, and related projects

Required Skills and Experience Level:

  • Bachelor's Degree preferred in CS, IT, Audiovisual, MIS, related technical degree or equivalent 6+ years of relevant experience
  • Experience working in fast-paced pace highly secure environments
  • Advanced knowledge of SaaS platforms and AV systems, operations, and maintenance procedures
  • Advanced knowledge of enterprise IT and SaaS security principles and best practices
  • Strong ability to build, execute, and complete initiatives with minimal oversight
  • UC Platforms and AV Systems Integration
  • Advanced understanding of corporate network architecture, management, and networking technologies (WiFi, DNS, QoS, VLANs, etc.)
  • Track and document daily to quarterly activities per Okta’s requirements

Preferred Skills:

  • Familiarity with software development methodologies such as Agile and Scrum, development tools IDEs, and version control systems.
  • Experience with on-premise security systems, e.g., Badging Systems, Security cameras, etc.
  • Security Compliance Certification ISC2
  • Familiarity with QSC, Dante, Crestron, Shure, and AV over IP
  • Collaborative thought leader with the ability to take a proactive approach to dynamic technical aspects of the role
  • Cross-functional Collaboration with various teams, organizations, and vendors
  • Okta Essentials Certification is a plus
  • Jamf Associate Certification is a plus

What you can look forward to as an Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

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