People Matter

Director of Design, IAM (Customer Identity)



Customer Service, Design
United States
Posted on Saturday, October 14, 2023

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Okta Customer Identity Cloud (CIC), powered by Auth0, builds the best Customer Identity and Access Management (CIAM) solution on the planet. Hands down. Created for developers so they can focus on their innovative application ideas, for their own domains. Optimized for end users to minimize friction. And designed with security to keep applications, users, and organizations safe. Okta CIC customers come in all sizes and shapes with many counting among the most recognized brands around the world. By using Okta CIC, customers increase security and reduce friction so they can grow revenues faster and become more efficient. If you have strong desires to see the results of your work used by name brand customers and millions of users around the world, then Okta CIC is the place where your dreams can be turned into reality.

Our commitment to identity inspires and sustains our Diversity, Inclusion, and Belonging strategy as we aim to celebrate and protect the identities of everyone in our network. Click here to learn more about our commitment to building balanced teams.

Okta is seeking a Director to manage a team of designers for the Identity & Access Management (IAM) domain on the Okta Customer Identity Cloud. Identity & Access Management delivers a simple, extensible identity platform that is easy for our customers to integrate into their applications and effortless to operate. The mission of the team is to delight customers with an exceptional operations and administration experience, and delight developers with concise, understandable, standards-compliant APIs for ease of integration.

Reporting to the Sr. Director of Design (Customer Identity Cloud) this role will be a core member of our Design and Product Leadership teams. You will manage a team of designers in close collaboration with the product management, engineering, program management, and go-to-market teams. This role is cross-functional in essence as the design teams build innovative and differentiated capabilities to support the high growth of Okta's business with an eye on improving the overall user experience. You will be a core contributor to IAM domain strategy and be responsible for effectively making decisions that impact 1-2 year horizons.


You will leverage data and technical/market experience to make lots of decisions every day to help unblock teams and will not hesitate to make bold recommendations to senior company leadership.

You will support the IAM Domain in the following areas:

  • Directly contribute to product strategy and mentor designers through a direct understanding of our product and customer needs
  • Build, lead and inspire a high performing global team of designers who understand the needs of our customers
  • Clearly articulate where the product is, what it should become and the factors that will help it get there from a UX perspective
  • Defining, publishing and communicating an IAM Design Vision that directly adds value to the product roadmap
  • Continuously monitor team structure and investment levels providing recommendations for optimizations
  • Partner in a leading role with Product Management, Program Management and Engineering leadership in quarterly and yearly planning
  • Collaborate with Design and IAM leadership to determine design direction
  • Inspire, motivate, and lead designers and managers across experience levels to do the best work of their career
  • Work closely with our Product Management, Engineering, Marketing, and senior leadership to deliver innovative solutions
  • As design leader you will conceive, implement and execute a vision for design’s role in building solutions for IAM and provide leadership to deliver best-in-class product experiences
  • Anticipate design trends and propose and build solutions ahead of market
  • Lead short, medium and long-term planning exercises; and communicate outwardly to leadership and team members
  • Mentor the product design team in developing an effective Product/Design workflow; work with Engineering leadership to ensure smooth communication between Designers and Engineers to ship products on time and with the functionality to delight customers

What You Bring:

  • 10+ years of technology leadership (directly managing people) focused on B2B technologies, preferable in IaaS/PaaS/SaaS; at least 8 years of design management experience
  • Experience with Agile software development balanced with enterprise software customer needs
  • Strong experience in UI development with HTML/CSS/JavaScript, React is a plus
  • Experience with modern UI standards (accessibility, responsive design, performance)
  • Experience building and maintaining a long-term roadmap on an environment of constant change
  • Experience building interfaces and tools for developers and engineering teams
  • Experience meeting enterprise customers and directly addressing design direction and roadmap inquiries
  • Strong ability to influence and work cross-functionally
  • Excellent communication and presentation skills
  • You have experience methodically developing designers’ skills and careers
  • You excel at motivating and inspiring people to do their best work
  • You have experience recruiting and building product design teams
  • You are relentlessly customer-focused
  • Your best work is done in a highly collaborative way
  • You can find a meaningful balance between optimizing for speed, quality, and doing innovative work
Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals
  • Drives Results: Consistently achieving results, even under tough circumstances
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies


Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:
$208,000$291,000 USD

What you can look forward to as an Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

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