Travel, Meeting & Event Analyst
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
We are looking for a highly motivated Travel, Meetings & Events Analyst to learn and grow within a fast-paced organization. The position of Travel, Meetings & Events Analyst involves being part of a fast-paced organization and playing a crucial role in ensuring smooth operations, cost-effectiveness, and driving Okta's culture and people-first initiatives.
Here are the key responsibilities and qualifications for this role:
What you’ll be doing
- Assist with travel booking, questions, and troubleshooting OBT (Online Booking Tool) and M&E (Meetings & Events) tools: Provide support to employees regarding travel bookings, address inquiries, and help troubleshoot any issues related to the OBT and M&E tools.
- Provide guidance and instruction to employees regarding Travel, Meetings & Events. This may include providing information on company policies and procedures.
- Triage Travel, Meetings & Events outreach channels: Manage various communication channels related to travel, meetings, and events, ensuring inquiries and requests are appropriately prioritized and addressed.
- Manage travel booking exceptions: Handle exceptions that may arise during the travel booking process, ensuring they are resolved efficiently and effectively.
- Provide various reports to internal customers as needed: Generate and deliver reports to internal stakeholders as required, providing insights and data related to travel, meetings, and events.
- Provide general training on the OBT and assist with tool maintenance: Conduct training sessions to educate employees on how to use the Online Booking Tool effectively. Additionally, assist with the maintenance and upkeep of the tool.
- Project Management and Collaboration: Expertise in utilizing Asana for comprehensive project planning, task delegation, and seamless team collaboration. Adept at creating, tracking, and managing project milestones and deliverables.
- ServiceNow case management: Utilize the ServiceNow platform for case management, ensuring that issues and requests are properly tracked, documented, and resolved.
- Stay updated with industry trends, emerging technologies, and best practices in travel, meetings, and events management: Continuously enhance knowledge and expertise by staying informed about industry trends, emerging technologies, and best practices in the field of travel, meetings, and events management.
- Perform ad hoc projects as needed: Undertake additional projects or tasks as assigned, contributing to the overall success of the Travel, Meetings & Events team.
What you’ll bring to the role
- College degree in hospitality management, event management, business administration, or a related field: Possess a relevant degree or educational background related to hospitality management, event management, business administration, or a related field.
- Demonstrate the capability to comprehend and retain company policies and adhere to them while executing responsibilities.
- Possess strong communication skills, both written and verbal, to effectively interact with employees and stakeholders.
- Exhibit exceptional organizational abilities and time management skills to handle multiple tasks, prioritize effectively, and meet deadlines.
- Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy and delivering against deadlines: Work autonomously, demonstrating the capacity to thrive in a fast-paced and dynamic work environment while maintaining attention to detail and meeting deadlines.
- Motivated to work cross-functionally in a customer service-oriented capacity: Display motivation and enthusiasm to engage in cross-functional collaboration, particularly in a customer service-oriented role.
- Knowledge of OBT, M&E, and program management systems (Navan, CVENT, Bizly, ServiceNow, Asana) from an end-user and administrative perspective: Possess familiarity with Online Booking Tools, Meetings & Events systems, and program management systems like Navan, CVENT, Bizly, ServiceNow, and Asana, both from an end-user and administrative perspective.
What you can look forward to as an Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.