Accounts Receivable Manager, AWS Marketplace (night shift)
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Billing/AR AWS Team
The Billing/ AR AWS team is a new dynamic resolution-based group. With upstream and downstream impacts, the team builds relationships internal and external with critical business solutions for AWS.
Reporting to the Director, Credit, Billing and Collections, this role will own the AR processes for transactions sold on the AWS Marketplace (“AWS MP”). This role will serve as the critical liaison between AWS and Okta Finance. It will work closely with cross-functional stakeholders such as Revenue Operations, Deal Operations, and Technology Partnership teams. The right candidate will have a track record of demonstrating successful AR program management and execution– including the ability to quickly understand technically deep topics, critical thinking, and successfully deliver on cross-functional and collaborative projects. This role will manage day-to-day AR and Billing operations related to AWS MP, including defining and documenting best practices. Candidate must be comfortable balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, and identifying challenges and opportunities.
This role will be required to work in the US (Pacific Time) hours, which is 9:30pm-6:30am IST.
What you’ll be doing
- Own and manage collections related to AWS MP, including pursuing past due balances, research, analysis, and calling customers/ vendors to perform collection activities.
- Manage and resolve AWS MP invoice discrepancies to ensure timely and accurate receivables.
- Manage cash applications by tracing and reconciling data between bank deposits, AWS MP, Tackle.io, Salesforce, and NetSuite.
- Maintain AWS MP Customer relationships by responding timely and accurately to internal (company) and external (customer directly) questions and requests for information.
- Create and implement AWS MP standard operating procedures and process workflows for AR and Billing.
- Prepare and distribute reports on AWS MP metrics and provide project status updates.
- Drive process improvement activities, including assessment and analyses of processes, improvement recommendations, and establishment of controls
- Serve as subject matter expert and point of contact across different teams to understand best practices for detecting root causes and main AWS MP Road blockers.
- Design plans and processes that allow you to remove road blockers and provide solutions to lower AWS MP DBT.
What you’ll bring to the role
- Enterprise billing/collections management experience.
- Strong analytical skills interpersonal skills — including written and oral communication skills
- Strong Customer focus.
- A work ethic based on a strong desire to exceed expectations.
- Proficient in Excel, Outlook, Word, Excel, or similar desktop applications.
- 2 years experience with Amazon Marketplace
- 2 years managing a team of 2-3 people
- Proven ability to work successfully in an ambiguous environment.
- Proven ability to meet tight deadlines and prioritize workload.
- 5+ years’ experience in Shared Services Managing AR or Accounting, working specifically with the indirect channel, namely Resellers, Distributors, or other Partners.
- 5 years – progressive Finance/accounting management skills with the ability to dive deep into data to analyze performance and discover defects.
- 5 years - Change processes experience involving managing multiple teams.
- 3 years - Experience managing Order-to Cash and/or Customer Service with a passion for customer advocacy.
And extra credit if you have experience in any of the following!
- AWS Marketplace
- SFDC, Tackle
- Data Management
- Order Management
- Deal Desk/ Deal Ops
- Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Develops Talent: Developing people to meet both their career goals and the organization’s goals.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
What you can look forward to as an Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.