Manager - Technical Account Management
Nutanix
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a seasoned leader with a strong technical background and excellent communication skills, passionate about driving customer success and managing high-performing teams? If so, join our newly created Technical Account Management team in Germany, where you'll have the opportunity to make a significant impact by collaborating with strategic customers and internal stakeholders in a supportive, team-oriented culture that fosters growth and innovation.
About the Team
The Manager - Technical Account Management role will be a part of a newly created team focused on enhancing customer success through technical account management at Nutanix. This team is located in Germany, primarily working in a remote setup that allows flexibility while collaborating effectively. The culture of the team is rooted in support and collaboration, with team members encouraged to work together to achieve shared goals and provide exceptional service to customers. The mission of this team is to ensure high levels of customer satisfaction and to deliver proactive support, fostering long-lasting relationships with clients and key stakeholders.
You will report to the Senior Manager Consulting, who embraces a collaborative leadership style that promotes autonomy and empowers team members to take ownership of their responsibilities. The manager emphasizes teamwork and does not micromanage, seeking individuals who are mature in their careers and capable of self-management. The position is predominantly remote, and there are no specific requirements for the number of days per week that team members must work in the office; this allows for flexibility in the work setup based on individual preferences and team needs.
The role requires travel to customer locations within Germany as part of providing on-site support and maintaining relationships with key clients. While the position is primarily remote, occasional travel is necessary to meet with customers, ensuring that the team remains connected and responsive to their needs.
Your Role
- Lead and support the Technical Account Management team, ensuring effective performance and collaboration.
- Engage with customers regularly to enhance satisfaction and foster strong relationships.
- Collaborate with sales and presales teams to promote TAM services and drive business growth.
- Provide ongoing coaching and mentorship to team members, developing their skills and competencies.
- Monitor and report on team objectives and key performance indicators (KPIs) to drive accountability.
- Optimize TAM services based on customer feedback and internal assessments for continuous improvement.
- Complete onboarding and achieve required certifications within the first year.
- Build a trusted network within the company and among customers to position as a reliable advisor.
What You Will Bring
- Minimum of seven plus years of experience in a similar role.
- Two to three years of management experience.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Proficiency in soft skills and interpersonal relationship building.
- Solid technical background in data center, server, network, and cloud technologies.
- Ability to manage customer relationships effectively and ensure satisfaction.
- Proactive mindset with a focus on teamwork and collaboration.
Work Arrangement
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
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