Senior Technical Account Manager
Nutanix
IT, Sales & Business Development
Germany
Posted on Jul 8, 2025
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a customer-centric professional with a strong technical background, exceptional communication skills, and a passion for driving customer success?
About the Team
The Nutanix Professional Services team delivers a strong influence on the success of each Nutanix implementation by its customers. The Services function ensures success by engaging with customers in the pre-sales and post-sales stages by assisting in their software-defined data center (SDDC) strategy and architecture. The Nutanix Professional Services Consulting function includes assessment, design, implementation, integration, and automation services as well as project management.
Your Role
- Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
- Conduct regular assessments of customer's installed base, providing insights on usage maturity and best practices.
- Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
- Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
- Recommend upgrade plans and perform health checks to optimize customer environments.
- Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
- Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
- Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.
What You Will Bring
- 6-10 years of experience in technical customer-facing roles (e.g., Support Engineer, Systems Engineer, Technical Account Manager).
- Strong knowledge of virtualization, cloud computing, and data center technologies.
- Excellent communication and interpersonal skills with a customer-centric focus.
- High technical aptitude with an understanding of infrastructure (storage, compute, network).
- Experience in managing long-term customer relationships and driving product adoption.
- Ability to collaborate effectively across multiple teams and drive consultative conversations.
- Bachelor’s degree in Engineering (BE/B.Tech); advanced degree is a plus.
- Strong problem-solving skills and ability to orchestrate resources for customer success.
- Professional German and English language skills
Work Arrangement
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
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