Account Manager
Nextdoor
#TeamNextdoor
Nextdoor is where you connect to the neighbourhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighbourhood they can rely on.
Neighbours around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbours, businesses, and public services. Today, neighbous rely on Nextdoor in more than 335,000 neighborhoods across 11 countries.
Meet Your Future Neighbours
Nextdoor's Business Solutions team is a diverse, hungry, and strategic group of neighbours focused on partnering with national and regional brands to connect them with our community of members through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted connections both internally as well as with our partners in order to drive campaigns and executions that add value to our members lives while simultaneously driving results for our brand partners. We believe that in order to succeed we must attract and develop smart, capable, and passionate employees, while also creating an inclusive environment where they know they belong, and will thrive and grow. Diversity of all forms - abilities, age, ethnic backgrounds, races, career experiences, and more – are the foundations of how we're building a kinder world through our communities and neighbourhoods. We value diverse perspectives and we champion workspaces and professional environments where everyone’s voice is heard, where all backgrounds are respected, celebrated, and where you can be 100% you every day.
The Impact You’ll Make
Nextdoor’s Advertising Solutions team partners with national and regional brands to connect them with our hyper-local community of neighbours across the United States through our suite of advertising products. We are looking for an Account Manager to help our strategic advertising partners manage and grow their advertising campaigns on Nextdoor. You’ll work closely with clients and agencies to develop and execute advertising buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our team and product. If you're great with people, insanely detail-oriented, and a creative problem solver come join our team!
Your responsibilities will include:
- Provide excellent customer service to Nextdoor advertising partners by developing effective campaigns and recommending best practices
- Work in tandem with sales partner to build successful partnerships through large-scale activations with mid market and strategic clients, while leveraging internal cross-functional teams when needed
- Work comfortably with data-driven, highly technical clients while utilising product and engineer to execute on client outputs to drive value
- Build and manage strong partnerships with advertising and agency partners
- Serve as the primary post-sale point-of-contact for clients on a designated book of business
- Manage all aspects of the campaign, from the initial contract to final billing needs while proactively monitoring and solving campaign-related issues in a timely manner
- Execute, optimise, and analyse advertising campaigns on Nextdoor using internal tools and dashboards
- Own the day-to-day communication with brands and ensure campaign success
- Own data-driven upsell and renewal conversations to retain and grow revenue partnerships
- Cultivate a strategic approach to product adoption through the deep knowledge of our client’s business challenges and our platform’s solutions
- Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to client(s)
- Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
- Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
- Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
What You’ll Bring To The Team
- 5+ years experience in account management or other client-facing media role
- Experience leading day-to-day client communications and managing brand partnerships
- Experience developing and executing digital media and/or social media campaigns
- Experience working with performance-driven customers and optimizing both Brand Awareness and Direct Response KPIs
- Experience with analyzing data to deliver actionable insights
- Ability to thrive in a fast-paced and high-volume environment
- Ability to manage multiple projects while maintaining strong attention to detail
- Self-motivated and comfortable dealing with ambiguity and change
- Positive attitude and team-oriented mentality
- Curiosity, hunger to learn, and passion for problem solving
- A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighbourhoods
Rewards
Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.
Importantly, the compensation for this role also includes a variable incentive component, which will vary depending on your achievement of sales-related goals and objectives.
We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.
Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.
When it comes to benefits, we have you covered! We cover 100% of your personal monthly premium for health, dental, and vision.
At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbours we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people.
For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.