Account Manager
Nextdoor
#TeamNextdoor
Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.
Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 315,000 neighborhoods across 11 countries.
Meet Your Future Neighbors
Mid-Market advertisers are foundational to a successful multi-billion dollar advertising business and in recognition of that, we are seeking a customer obsessed Account Manager to join our growing Mid-Market team.
Nextdoor Account Managers are a diverse, driven, and strategic group of client services and salespeople focused on connecting brands with our community of neighbors through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted relationships both internally as well as with our partners. The team drives results for our brand partners while creating neighbor value. We're a purpose-driven company and we're recruiting like-minded client services professionals who are as passionate about customer value as they are professional growth, and building a culture of belonging.
The Impact You’ll Make
Nextdoor’s Mid-Market Account Management team helps advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform. We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor. You’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product. You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships.
Your responsibilities will include:
- Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
- Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
- Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
- Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
- Leverage internal tools and dashboards to analyze and optimize performance
- Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions
- Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
- Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
- Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises. Some business-related travel may be required.
- Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
What You’ll Bring To The Team
- 3-5 years of experience in account management or client services at a digital media/advertising company or agency
- Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients
- Track record of successfully retaining and growing customer relationships
- Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
- Curiosity, hunger to learn, and passion for problem-solving
- Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
- Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
- A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods
Rewards
Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.
The compensation range for this role includes a base salary + commission structure with a 70/30 split. Commission will vary depending on your achievement of sales-related goals and objectives. The budgeted OTE (on-target earnings) inclusive of base + commission is in the range of $100,000-$125,000 on an annualized basis, or potentially greater in the event that your ‘level’ of proficiency exceeds the level expected for the role.
We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.
Overall, total compensation will vary depending on your relevant skills, experience, and qualifications. We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.
At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.
For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.