Senior Financial Analyst
Netspring
Accounting & Finance, IT
Dhaka, Bangladesh
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
Introduction
We are seeking a highly analytical and data-driven Senior Financial Analyst to join our growing Finance team. In the SaaS business model, customer retention is just as critical as customer acquisition. This role is dedicated to owning the forecasting, modelling, and deep-dive analysis of our customer churn and retention metrics.
You will serve as a strategic partner to our Customer Success, Data Services and GTM Ops teams, translating raw data into actionable insights. By building robust models and understanding the "why" behind customer behaviour, you will directly influence our company’s strategic planning and help drive sustainable Annual Recurring Revenue (ARR) growth.
Job Responsibilities
- Forecast Modelling: Develop, own, and maintain complex financial models to forecast GTM Churn, Finance Churn, and GDR on a quarterly, and annual basis.
- Variance Analysis: Conduct quarterly variance analysis comparing actual churn and downgrade metrics against forecasts, delivering clear narratives.
- Cohort & Trend Analysis: Analyse historical customer data using cohort analysis to identify retention trends and seasonality
- Strategic Business Partnering: Align bottom-up operational forecasts from Customer Success (e.g., at-risk accounts) with top-down financial targets.
- Reporting & Dashboards: Design and automate dashboards in our PowerBI tools to provide real-time visibility into MRR/ARR movements, retention health, and churn risk.
- Executive Communication: Assist in the preparation of management reports and board deck slides
- Data Integrity: Collaborate with the GTM Operations and Data teams to ensure data accuracy and consistency across our CRM, billing systems, and data warehouse.
Knowledge and Experience
- Experience: 3-5 years of experience in FP&A, corporate finance, or a heavily analytical role, with direct experience in the B2B SaaS industry considered a plus.
- SaaS Expertise: Understanding of standard SaaS metrics and mechanics, including ARR/MRR, Renewal Rate, Gross Dollar Retention (GDR), Net Dollar Retention (NDR), LTV, and CAC.
- Financial Modelling: Advanced proficiency in Microsoft Excel, with a proven ability to build dynamic, multi-variable predictive models.
- Data Visualization: Hands-on experience with Business Intelligence tools such as Tableau, Power BI, Looker, or similar platforms.
- Cross-functional Communication: Strong interpersonal skills with the ability to translate complex analytical findings into simple, actionable recommendations for non-financial stakeholders.
- Attention to Detail: Exceptional accuracy and a rigorous approach to data validation and financial reporting.
Preferred Qualifications
- Working knowledge of SQL to extract and manipulate large datasets independently.
- Familiarity with standard SaaS technology stacks, including Salesforce (CRM).
- Experience implementing or working within enterprise planning software (e.g., Adaptive Insights, Anaplan, Pigment).
Education
Bachelor’s degree in Finance, Economics, Statistics, Mathematics, or a related analytical field.
Competencies
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.
As part of our commitment to you, here are other benefits and perks you can expect:
- Best-in-class compensation plans
- Two annual festival bonuses
- Recognition and rewards programs
- Vacations days
- Annual Work/Service Anniversary Leave
- Parental leave (both maternity and paternity)
- Health insurance
- Reproductive benefits for both parents
- Volunteering opportunities to make a difference
- Chance to work alongside our incredible global team
- Free communal transport facilities inside Dhaka to and from the office
- Free catered lunch every day
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.