Senior Solutions Consultant
Netspring
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
Introduction
The Senior Solutions Consultant (Analytics) at Optimizely is responsible for providing comprehensive guidance and support for all Optimizely Analytics Clients, as well as acting as the Optimizely Analytics subject matter expert within the Expert Services organization.
The Senior Solutions Consultant (Analytics) will work closely with our Clients and Partners, as well as our Optimizely Analytics Product team on new implementations as well as communicate technical requirements based on best practices and experience. Technical troubleshooting, conceptualizing technical solutions and intuitive consultancy based on client’s business goals are also a part of the daily work.
Working Hours: 4 PM to 12 AM (Hybrid)
Job Responsibilities
Guide technical client resources through the successful implementation of Optimizely Analytics in specific. and as part of the broader Optimizely One suite of solutions.
Communicate product knowledge and concepts clearly and concisely as required to both technical and non-technical audiences including marketing team members, analysts and developers.
Confidently educate client executive team members whenever needed to ensure they become our champions.
Communicate actively with internal product engineering and developer teams in order to reach the best technical solutions and effective troubleshooting. Additionally, help these engineering resources with QA of prospective and implemented solutions.
Solve and incorporate technical complex customer, marketing, developer and organizational challenges
Provide rules of engagement and technical project management as you work with customers to assist them through the implementation process while helping them as they troubleshoot JavaScript and API integrations
Balance multiple customer-facing projects and priorities at once while meeting appropriate timelines. Each project in the context of onboarding ranges between 3 weeks and 6 months implementation work.
Identify potential challenges and recognize resources required for resolution
Feel comfortable working with a dynamic portfolio of varied clients in a vast range of industries (from commerce to finance to healthcare to tech), including B2C and B2B
Understand and respect confidentiality when it comes to client information
Work closely with the Expert Services Management and project teams to support on-going specific product implementations as it relates to scope, timeline and budget.
Become an Optimizely Analytics Champion and drive education and understanding through out the Expert Services Organization through example, documentation, and education.
Knowledge and Experience
7+ years in a technical onboarding, solution consulting, or solution architecture role with hands-on experience in analytics tools such as Tableau, or Looker.
Strong SQL fluency; experience working directly with data warehouses (e.g., Snowflake, BigQuery, Redshift) and data modelling.
Exceptional communication abilities across technical and non-technical audiences
Thrive in a fast-paced, dynamic environment where you’re constantly learning and collaborating.
Education
Bachelor's degree strongly preferred or eqivalent work experience
Competencies
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.
As part of our commitment to you, here are other benefits and perks you can expect:
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Best-in-class compensation plans
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Two annual festival bonuses
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Recognition and rewards programs
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Vacations days
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Annual Work/Service Anniversary Leave
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Parental leave (both maternity and paternity)
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Health insurance
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Reproductive benefits for both parents
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Volunteering opportunities to make a difference
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Chance to work alongside our incredible global team
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Free communal transport facilities inside Dhaka to and from the office
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Free catered lunch every day
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.