At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Introduction

As the Senior PM for Common Services, you will work closely with our Platform Engineering partners to define and deliver your product roadmap.

You will be an AI-driven product manager who is versed in building AI solutions and leveraging AI tools in your day-to-day to be more efficient as a PM. You will be responsible for defining product requirements, implementing and monitoring metrics to make data-informed decisions, and collaborating with engineering, UX, Marketing, Pricing & Packaging, and GTM teams to deliver high-quality experiences that meet user needs in an agile/scrum environment.

Job Responsibilities

Be the “Voice of the Customer” by gathering direct feedback from users and stakeholders and leveraging multiple tools to collate and prioritize requests to improve our products

Work with internal stakeholders including other Product and Engineering teams across Opti to align early on any dependencies

Regularly communicate priorities and manage stakeholder expectations

Establish prioritization principles that inform consistent, data-driven decision making

Conduct discovery and research in partnership with UX

Stay abreast of industry trends, events, and channels to anticipate customer needs

Draft Product Requirements Documents (PRDs) in thorough detail and with early inputs from Engineering and UX to ensure an optimal user experience, continuously working closely with these partners from concept through execution

Develop solutions with AI-first mentality to address a variety of business challenges

Collaborate with other product and service teams to ensure our AI capabilities are meeting the needs of the market today and in the future

Motivate and collaborate with the scrum team to deliver against commits and deadlines, providing required context, clearly communicating the value prop, and reporting to leadership

Set a predictable cadence for product delivery and high bar for product quality

Evangelize the company and department strategy and regularly communicate it to your scrum and partner teams internally, focusing on customer benefits, ease and delight

Connect company objectives to the team’s work by defining measures to track impact (quantifiable key results / OKRs)

Drive execution as well as adoption, learning and pivoting where necessary based on user feedback and data including implementation and monitoring of dashboards that track the right metrics for meaningful insights

Develop meaningful relationships with key individuals internally and externally to achieve business objectives

Handle conflict and difficult conversations directly and with professionalism

Take ownership of issues and use good judgement on when to escalate vs. inform leaders and stakeholders

Nurture a culture of inclusion and empathy

Give and receive candid feedback

Share knowledge and best practices across the team

Work Hours: Monday to Friday, 2 PM - 10 PM

Knowledge and Experience

5+ years of Product Management experience in a similar space

Proven experience (1+ years) working with AI or machine learning in a professional setting

Ability to play a proactive and influential role, be self-motivated with a strong business acumen.

Understanding of user management (roles and permissions) and exceptional Admin user experience.

Education

Bachelor's Degree or equivalent experience.

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow. As part of our commitment to you, here are other benefits and perks you can expect:

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Paid Maternity (4 months) & Paternity Leave (12 weeks)
Flexible vacations days and working hours
Provident Fund
Annual Work/Service Anniversary Leave
Comprehensive medical & life insurance for you and your dependants
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team
Monthly and quarterly regional and global team-building events
Communal transport facilities inside Dhaka to and from the office
Free catered lunch every day
An agile performance review process that encourages ongoing transparency between managers and direct reports
Enablement program and soft skill training to support internal career growth and development

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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