At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Introduction

The Community Events Manager plays a pivotal role in crafting and delivering exceptional experiences for our global customer community. This individual will plan and execute a diverse array of community-focused events, including regional meetups, user-group gatherings, roundtables, networking dinners, and activities adjacent to conferences. They will also support event planning for VIP customer segments, such as members of our Customer Advisory Board (CAB) and Executive Advisory Board (EAB), and will help lead the planning and execution of our annual Executive Advisory Board Summit. This role requires close collaboration with Field Marketing, Customer Success, Sales, Product Marketing, and senior leadership to ensure community events are well-coordinated, branded, and aligned with our broader customer engagement strategy. The ideal candidate is creative, proactive, and a go-getter who can drive events from concept to execution.

Job Responsibilities

Community Event Planning & Execution:

Plan and execute events for all customer and user community members, including regional meetups, roundtables, networking dinners, and industry-event gatherings.

Manage attendee lists and track registrations to ensure the right customers attend each event.

Collaborate with Customer Success, Sales and Field Marketing to identify priority accounts and key participants.

Support all event logistics: venue sourcing, vendor coordination, catering, A/V, registration tools, budgets, run-of-show planning, and onsite support.

Design engaging and thoughtful attendee experiences to foster community connections.

Executive & VIP Customer Engagement Support

Plan and execute the annual Executive Advisory Board Summit, including agenda development, session content, and overall event logistics.

Support other events attended by CAB/EAB and VIP customers, ensuring programming aligns with business priorities, fosters engagement, and enhances community connections.

Manage invitations, confirmations, and logistics to ensure the right executive-level participants attend.

Coordinate high-touch, premium experiences to enhance attendee engagement and satisfaction.

Project Management & Operations

Build and manage project plans, timelines, and task lists for each event.

Track budgets, manage vendor contracts, and handle event expenses.

Maintain event documentation, templates, and best practices to scale programs.

Collect feedback, analyze results, and provide recommendations for future events.

Work Hours: Monday to Friday, 2 PM - 10 PM

Knowledge and Experience

2-4+ years of product marketing experience or event planning experience, community management, customer programs, or similar roles.
Experience in B2B, enterprise software, or SaaS/Cloud environments with a readiness to share and implement best practices.
Experience working with vendors, including restaurants, hotels, meeting spaces, and SWAG providers.
A strong interest in becoming the product expert and bringing the voice of the customer to the product development and launch process.
Strong internal and external collaboration and communication skills.
Strong community experience — has previously worked within community-focused functions across regions/countries.
Technical writing experience a plus.
Proven ability to manage multiple projects in a fast-paced environment.
Experience using Optimizely products a plus.
Familiarity with common event tools (Eventbrite, Cvent, Splash)also a plus.
Experience with design tools - familiarity with graphics and experience design tools is a strong plus.

Education

Bachelor's Degree with 2-4 years of experience

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow. As part of our commitment to you, here are other benefits and perks you can expect:

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Paid Maternity (4 months) & Paternity Leave (12 weeks)
Flexible vacations days and working hours
Provident Fund
Annual Work/Service Anniversary Leave
Comprehensive medical & life insurance for you and your dependants
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team
Monthly and quarterly regional and global team-building events
Communal transport facilities inside Dhaka to and from the office
Free catered lunch every day
An agile performance review process that encourages ongoing transparency between managers and direct reports
Enablement program and soft skill training to support internal career growth and development

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

This job is no longer accepting applications

See open jobs at Netspring.See open jobs similar to "Global Events Coordinator" Khosla Ventures.

See more open positions at Netspring

Privacy policy Cookie policy