Engineering Operations Manager II (Agile Coach / Scrum Master)
Netspring
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
Introduction
Designation: Engineer Operations Manager II
Role: Agile Coach / Scrum Master
Business Unit: Engineering
Division: Engineering CMP
Working Hours: Sunday to Thursday (2 PM to 10 PM), Hybrid
Position Overview:
In this role, we are looking for people-oriented person. The person should enjoy working in a complex and highly technical environment where stress tolerance and communication is key to their success.
Job Responsibilities
As Engineering Operation resource and having a role of Agile Coach / Scrum Master, the person’s contribution will be in following areas (not limited to):
Agile Practices
-As Agile Coach your primary focus would be to ensure Agile / Scrum practices are maintained properly within the team level.
-Organize and facilitate day to day scrum/agile rituals like sprint planning, daily stand-up, reviews, retrospectives, demos and other Agile-related meetings as needed.
-Ensure the development team's practice the core agile principles of collaboration, prioritization, team accountability and visibility;
-Help team to focus on planning their development schedule considering risk, task dependencies, priorities, and major milestones implementing Scrum / Kanban / Scrumban practice;
-Implement agile project tracking tools to provide transparency on Product & Sprint Backlogs;
Efficiency in people and process
-Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal;
-Track and communicate team velocity, performance parameter and sprint/release progress;
-Recommend improvements and assist in changes to best practice;
-Facilitate discussion and conflict resolution;
-Fosters healthy dynamics between engineers within the team
-Empower teams to be self-organize;
-Improve the productivity of the teams in any way possible;
-Support team to respond quickly to shifting towards urgency and adjust initiatives and priorities accordingly.
Smooth functionality of Engineering Operations
-Maintain and organize daily operations to ensure timely delivery and functional efficiency.
-Ensure operational processes and practices are well defined, documented and consistently applied.
-You will coordinate the teams in achieving goals of the Product, Engineering, Customer success, and other stakeholders.
Cross Function
-Develop and maintain relationships with stakeholders across the business.
-Work with multiple global regions and in culturally diverse environments.
Job Requirement
Must have clear understanding of Scrum and Agile process
At least 2 years of related work experience but not more than 5 years
Best to have CSE background but not mandatory
Good to have experience in project management areas
Experience with JIRA, Git is preferable
Certification from either Scrum Org or Scrum Alliance would be an added advantage
Knowledge about software development lifecycle
Ability to handle and prioritize multiple tasks while maintaining attention to detail
High tolerance and patience towards challenging circumstances
Capable of giving effective feedback by observing and understanding people's pulse
Having not to give up mindset to achieve goal
Strong negotiation skills
Can serve as servant leader