Order Management Specialist
Netspring
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Introduction
The Order Management Coordinator role within the finance group will assist in the day to day activities and processing of new orders. Once the customer contract is received, this position is responsible for the order fulfillment process. The role provides top tier customer service through proactive order management from order receipt though customer invoicing. You will engage in multiple aspects of the order process while working closely with sales operations, finance team members and other departments to ensure orders are filled timely and in full.
Job Responsibilities
ARR-Dedicated Responsibilities:
· Perform monthly validation and reconciliation of ARR audit data in coordination with Finance (FP&A), ConOps, and Data Services teams.
· Support churn and bookings reconciliation activities during and after the audit cycle.
· Investigate and resolve ARR-related OM validation issues and NetSuite errors by collaborating with the appropriate Order Management team members.
· Serve as the first point of contact for ARR-related discrepancies, including escalations or clarifications from CS Ops and Revenue Operations.
· Identify recurring issues and contribute to documentation and process improvement efforts to reduce future errors.
· Attend daily ARR sync meetings to maintain alignment on timelines, deliverables, and priorities.
· Work within Dhaka business hours, ensuring continuity and early-day coverage for EMEA and APAC audit support.
Order Management Responsibilities and EMEA Coverage:
· Outside of ARR audit cycle, prioritize general OM support aligned with EMEA time zone coverage, helping ensure timely processing and responsiveness.
· Perform order validation, contract checks, billing readiness review, and maintain data integrity across Salesforce and NetSuite.
· Act as a point of contact for EMEA-related OM inquiries, collaborating with regional Sales Operations, Finance, and Revenue teams to resolve issues.
· Troubleshoot transactional errors such as incomplete order details, system validation failures, or billing inconsistencies.
· When capacity allows, assist with broader OM activities, including quality checks on order entries, customer account updates, and documentation reviews.
Knowledge and Experience
- Minimum 2 years of experience in Order Management or Order-to-Cash operations, preferably in a SaaS or recurring revenue environment.
- Experience supporting Annual Recurring Revenue (ARR) processes or financial audit activities is highly desirable.
- Proficiency in Microsoft Office, particularly Excel; experience with NetSuite and Salesforce is preferred.
- Strong understanding of the Order-to-Cash lifecycle, including order entry, contract validation, billing, and revenue support.
- High attention to detail with a focus on data accuracy and system integrity.
- Effective communication skills with the ability to collaborate across Finance, Sales Operations, and cross-functional teams.
- Organized and self-motivated, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Comfortable working with global teams and adapting to time zone differences.
- Prior exposure to audit processes, revenue operations, or recurring billing workflows is a plus.
Education
Bachelor’s degree in Business, Finance, or a related field, or equivalent practical experience.
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.
As part of our commitment to you, here are other benefits and perks you can expect:
· Best-in-class compensation plans
· Two annual festival bonuses
· Recognition and rewards programs
· Vacations days
· Annual Work/Service Anniversary Leave
· Parental leave (both maternity and paternity)
· Health insurance
· Reproductive benefits for both parents
· Volunteering opportunities to make a difference
· Chance to work alongside our incredible global team
· Free communal transport facilities inside Dhaka to and from the office
· Free catered lunch every day
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.