Care Operations Associate (Bilingual: English/Spanish)
Marble Health
Operations
New York, NY, USA
Posted on Nov 14, 2025
Care Operations Associate (Bilingual: English/Spanish)
New York
Operations
Hybrid
Full-time
About the role
Help build the front door to a new mental healthcare system for kids. As a bilingual (Spanish/English) Care Operations Associate at Marble, you’ll guide parents from referral to intake with speed, clarity, and empathy. You’ll manage a high-volume pipeline, collaborate closely with our Growth, Product, and Engineering teams, and strengthen the processes that help families access care—often within 24 hours. If you’re energized by fast-paced operations and meaningful impact, we’d love to meet you.
What you’ll do
Drive referral-to-intake conversion
- Manage a caseload of referred families, serving as their trusted partner at a critical introduction to their Marble care journey
- Engage with families across multiple touchpoints—answering questions, resolving blockers, and navigating complex cases with clarity and empathy
- Collaborate closely with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day-to-day work
Bring frontline insights back into product
- Surface real-time learnings on where families get stuck and what improves conversion
- Provide feedback on product, tools, and messaging to streamline the intake experience
Qualifications
- Minimum 3 years professional experience
- Experience working at a startup or high-growth environment, ideally in a role that requires ambiguous problem solving
- Experience in high-communication roles requiring structured phone and/or Zoom conversations
Ideal traits
❤️ Bridge-Builder
- Builds instant trust with families, counselors, and teammates
- Communicates with warmth, clarity, and steadiness during stressful moments
- Helps families feel supported from the very first touchpoint
🕵️ Detective
- Works through ambiguity and complex cases with curiosity and calm
- Spots patterns, uncovers blockers, and finds practical paths forward
- Thrives when the answer isn’t obvious and the situation is evolving
💪 Closer
- Keeps families moving toward intake with consistent follow-through
- Re-engages, retries, and removes friction—because getting kids into care matters
- Brings positive energy and stamina to high-volume, high-impact work
⚙️Operator
- Manages a detailed caseload with discipline and precision
- Maintains clean notes, tight pipelines, and reliable daily rhythms
- Turns structure, organization, and consistency into better outcomes for families
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Req ID: R15