People Matter

IT Specialist



IT, Education
Haarlem, Netherlands
Posted on Friday, September 15, 2023

Lookout, Inc. is the endpoint to cloud security company purpose-built for the intersection of enterprise and personal data. We safeguard data across devices, apps, networks and clouds through our unified, cloud-native security platform — a solution that's as fluid and flexible as the modern digital world. By giving organizations and individuals greater control over their data, we enable them to unleash its value and thrive. Lookout is trusted by enterprises of all sizes, government agencies and millions of consumers to protect sensitive data, enabling them to live, work and connect — freely and safely. To learn more about the Lookout Cloud Security Platform, visit and follow Lookout on our blog, LinkedIn and Twitter.

IT Specialist, User Services [Netherlands]

About Our Team:

The Corporate IT team at Lookout is here to keep our developers, engineers, and business units running at top efficiency. We keep technology out of the way and look how best to integrate it seamlessly into our day to day life in offices around the globe. From provisioning new equipment, maintaining security controls, or even building out new test environments from scratch in AWS, Corporate IT at Lookout enables our coworkers to do what they do best and leave taming the technology to us.

Key responsibilities:

  • Deliver amazing customer service and continue to build the brand of “Best in class IT”
  • Provide first level support for Lookout employees resolving laptop, mobile device, network, and A/V issues
  • Communicate effectively with both technical and nontechnical users via face-to-face, email, chat, and our helpdesk ticketing system
  • Provision and deprovision hardware, user accounts, software, and cloud­-based applications such as Okta, G Suite, Atlassian Suite and Zoom
  • Troubleshoot issues effectively – know when to use your resources and when to escalate
  • Assist with account management and purchasing for teams with Lookout
  • Identify ways to streamline common processes and ensure we maximize value within IT
  • Assist with other technical projects and tasks as needed


  • 5+ years experience in a technical role supporting Windows or macOS systems
  • Must be customer focused, approachable, and eager to help others
  • Interested in learning and taking on increasingly complex tasks
  • Strong organization and task management skills
  • Able to work independently and within a team environment
  • Ability to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of work

Bonus points:

  • Familiarity with managing SaaS applications such as Okta, G Suite, Zoom, Atlassian Suite or Zendesk
  • Familiarity with Active Directory administration
  • Familiarity with basic networking concepts and troubleshooting
  • Familiarity with VMWare WorkspaceOne, or other device management platforms.
  • At Least one year of experience in Linux environment
  • Knowledge in Virtualization (VmWare, AWS, Azure Etc.,)