People Matter

Director, Patient Engagement



Raleigh, NC, USA
Posted on Friday, October 27, 2023

Lightship is a clinical trials service provider leading in increasing access and choice in taking part in research to improve equity for all. We design and conduct studies in partnership with biopharmaceutical companies to accelerate bringing new therapies to market. Our approach is to engage people where they are and support them across their journey in a clinical trial, from first contact to study completion. We work to make it easy, convenient, and safe for people to take part by offering visits in clinics, at home, using our mobile research units, and digital health tools. By transforming the way we conduct clinical research, we can decrease study timelines and reduce dropouts to accelerate development of better therapies. A career in our team will provide an opportunity to collaborate with a wide array of functions and service lines to support our clients and projects to operate new capabilities, achieve operational efficiencies, and deploy technology.

Given Lightship's distributed model and the remote nature of this position the Director, Patient Engagement possesses a willingness and desire to work independently without significant oversight. Lightship expects each individual to anchor their availability in the standard operating hours for their geographic location, however, true to our values of inclusion and flexibility, this role, along with all others at Lightship, may be asked to flex work hours to accommodate US West Coast, US East Coast, and UK-based time zones, based on business need. In practice, this may translate to days that have a slightly earlier start or evenings that have a slightly later end. Culturally, we aim to balance the ability to operate across time zones with respect for each individual's daily life. Additionally, this position will require occasional travel for company and partner meetings.

The Director, Patient Engagement is responsible for:

  • Developing Lightship processes for patient engagement, community outreach, and patient recruitment using various strategies
  • Identifying, vetting, and selecting partners and vendors and establishing working relationships with them in collaboration with the partnerships team
  • Assessing feasibility of successful patient engagement for clinical trials, identifying risks, and planning risk management strategies
  • Developing engagement tactics and use of channel partners on a per project level
  • Providing feedback on the costs and pricing structure specific to recruitment
  • Collaborating with internal Lightship teams and with external sponsors and clients to develop patient engagement models
  • Evaluating effectiveness of engagement and recruitment strategies and fine-tuning them as needed
  • Maintaining knowledge of trends and industry standards
  • Developing data-driven modeling processes; providing metrics and analytics to sponsors, clients, and Lightship's leadership
  • Serving as a subject matter expert in the area of patient engagement and recruitment
  • Leadership and oversight of the patient engagement team
  • Other duties as assigned

The Director, Patient Engagement has:

  • Required knowledge, skills, and abilities
    • Critical thinking and problem-solving skills
    • Ability to successfully develop and manage patient engagement and recruitment plans, strategies, and models based on industry research and data
    • Ability to adapt to a rapidly changing work environment
    • Ability to review protocols and other research materials in order to assess best approaches, risks, and potential risk mitigation strategies related to patient engagement and recruitment
    • Ability to collaboratively build and lead teams from various departments, working cross-functionally across the organization
    • Ability to develop and review budgets, contracts, and other departmental materials
    • Strong written and verbal communication and presentation skills

  • Education and experience
    • 10+ years of experience in direct-to-consumer / direct response marketing
    • 5+ years of management experience
    • Extensive experience in the direct-to-consumer and research recruitment field
    • Deep knowledge of the patient recruitment industry systems and technologies, as well as standard operational practices
    • Experience in identifying, vetting, and contracting various patient recruitment vendors and related service providers
    • Bachelor's degree required; advanced degree in a healthcare or marketing field preferred; or requisite combination of education, training, and experience
We would like to offer you:

  • An opportunity to help re-envision how clinical research is executed with inclusivity, increased diversity and accessible at the core
  • The chance to work with a patient-centered, clinically-oriented, collaborative team to support in the delivery of enterprise grade virtual-first clinical research solutions at scale
  • An unmatched opportunity to grow as part of an established startup with industry veterans, high-caliber investors, and a massive market opportunity
  • Great compensation

Generous benefits package, including:

  • Top notch healthcare (medical, dental, and vision) for you and your family.
  • Unlimited Paid Time Off (PTO), plus paid holidays and bereavement to help support work life balance.
  • A 100% 401(k) company match for up to 4% of eligible contributions with an immediate vesting.
  • A home office stipend to set yourself up for success in our distributed working environment
  • Monthly stipend for internet and phone expenses
  • Generous paid parental leave
  • Short & long-term disability
  • Life insurance and More!

The base salary range for this role is between $189,065 and $240,000+, depending on education, skills, and experience. To determine our compensation, we use a market-based approach that is geographically neutral. We believe that this demonstrates our company value of 'believing in people' – valuing the outputs and performance of each team member.

Please note: For the safety of our patients and each other, all positions at Lightship that require travel, in-person participation, or are patient-facing, do require vaccination against COVID-19.

Our commitment to diversity & inclusion:

Lightship is an equal opportunity employer and promotes a diverse and inclusive workplace. Lightship considers all applicants without regard to race, color, religion, creed, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, genetic information, sexual orientation, or any other status protected by applicable law. EEO is the Law

Lightship is an E-Verify employer. Find out more here: Right to Work Poster E-Verify Participation Poster

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