People Matter

Trade Representative



Chicago, IL, USA
Posted on Thursday, July 11, 2024
Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren’t just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.
The Trade Representative plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME and resource that proactively resolves our vendors and SMEs daily challenges.

What You'll Do:

  • Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
  • Contribute to client and internal initiatives and special projects
  • Serve as a technical and subject matter expert resource for the department and leadership
  • Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
  • Proactively resolve vendor and client issues; drive all issues towards resolution and escalate on a timely basis only when necessary
  • Take direction from Trade Specialist as required
  • Foster a positive work environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

Role Specific Skills:

  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
  • SME in a specific relevant trade

You Should Have:

  • Relevant trade knowledge preferred, i.e., plumbing, electrical, general construction, etc
  • 1-2 years of experience in customer service
  • Experience working in facilities maintenance in a commercial/retail buildings environment
  • Bachelor’s Degree preferred
Why Lessen:
· Competitive compensation
· Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you’ll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.