People Matter

VP of Account Management, Single Family



Sales & Business Development
Chicago, IL, USA
Posted on Saturday, May 6, 2023
Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren’t just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.
The VP of Account Management, SFR manages the crucial relationship of assigned client accounts, ensuring client success and satisfaction with achievement of established internal revenue growth targets. The VP builds trusting and influential relationships with top executives at the client organization and within internal stakeholder groups. With a thorough understanding of client business objectives and Lessen products and services, the VP is responsible for setting the strategy, programming and execution of the growth objectives for the account. The VP drives profitable business results and supports operational excellence by leading a team of Account Managers working directly with the client. As the primary liaison to the client business, the VP provides input and strategic guidance to ensure internal operations are structured, staffed, and managed to deliver service that exceeds expectations at a significant national scale. The VP will expertly navigate customer stakeholders and organizations, expanding relationships through a consultative approach to identify strategic opportunities within the account.

What You'll Do:

  • Retain and identify areas of opportunity to realize revenue growth goals of assigned client accounts
  • Operate as the lead point of contact for escalation of all matters specific to assigned clients
  • Building and maintaining strong, long-lasting customer relationships
  • Proactively plan and set the growth strategy for the accounts
  • Identify and set appropriate revenue growth goals for the accounts
  • Oversee customer account management, including negotiating contracts and agreements which meet the client and company needs
  • Develop trusted advisor relationships with internal and client executive sponsors
  • Ensure the timely and successful delivery of operating solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Manage the development and presentation of monthly updates, quarterly plans, and annual business reviews to the client for assigned accounts
  • Lead client meetings and attend regular client status meetings as needed
  • Direct account leadership responses to complex client matters including contract compliance, conflict resolution and delicate business circumstances which could result in significant financial impacts
  • Responsible for meeting individual and team-wide revenue targets
  • Recruit and lead client account management team as applicable
  • Travel requirements: Travel expected up to 30% of the time

What You'll Have:

  • Bachelor’s Degree or equivalent work experience
  • 15+ years of experience in managing and growing national enterprise accounts ($150M+ annual revenue preferred)
  • 15+ years of experience managing accounts/stores/regions, preferably within the facilities or property management industry
  • Ability to assess strengths, weaknesses, opportunities, and threats within an account
  • Ability to successfully navigate account management software (CRM)
  • Strong interpersonal skills and the ability to build relationships with key stakeholders
  • Financial management and budgeting
  • Interpreting Profit and Loss reports and managing operations to achieve the desired outcome
  • Lead and manage high performing teams
Why Lessen:
· Competitive compensation
· Health Insurance 100% paid for by Lessen for employee-only coverage
· Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you’ll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.