Shift Supervisor, Robot Operations
Kind Humanoid
Job description
Target start date: Immediately.
About 1X
Founded in 2015, 1X creates safe, intelligent humanoid robots that expand the world’s supply of productive labor. From custom motor coils to cutting-edge AI, every part of our robots is designed and manufactured in-house. At 1X you’ll own real projects, be recognized for impact, and rewarded on merit.
About the role
As live customer deployments scale, each shift must collect high-quality data and keep robots online without compromising safety. A Shift Supervisor owns one core shift, guiding 2–4 Robot Operator Leads and their teams (≈ 25–40 operators total). You’ll convert daily data-collection goals into action, unblock teams in real time, and deliver clear, data-driven hand-offs to the next shift and to the Data Collection Manager.
Responsibilities:
Run the Shift
Monitor live dashboards (e.g., minutes of data, robot uptime, intervention rate).
Rebalance tasks or staffing as needed to stay on target.
2. Develop People
Coach Operator Leads and model best practices in teleoperation and annotation.
Foster a culture of ownership, learning, and continuous improvement.
3. Safeguard Quality & Safety
Audit adherence to SOPs for teleoperation, labeling, and safety.
Intervene immediately if quality or safety standards begin to drift.
4. Deliver Reporting
Prepare an end-of-shift summary covering collected minutes, annotation accuracy, and any incidents.
Share a concise write-up with leadership.
5. Own First-Level Decisions
Act autonomously on task reprioritization, minor tool tweaks, routine robot-fault troubleshooting, coaching, or verbal warnings.
Escalate systemic hardware failures, safety/security issues, schedule changes, or anything requiring Engineering, Facilities, or HR.
6. Spot & Solve Pain Points
Surface recurring issues to the Data Collection Manager.
Assist in piloting new workflows, UI tweaks, or training modules.
7. Champion Collaboration
Proactively sync with Engineering, Service, and Facilities teams to ensure your shift has the context and resources needed to succeed.
Job requirements
3+ years leading front-line teams in robotics operations, teleoperation services, call-center/annotation hubs, or similar high-tempo environments.
Proven experience managing multiple team leads (team-of-teams model)
Familiarity with data-collection or service KPIs (e.g., minutes collected per hour, annotation accuracy, robot intervention rate).
Clear, confident communicator—your hand-offs keep the next shift seamlessly aligned.
Calm, decisive problem-solver who thrives amid ambiguity and rapid change.
Passion for process discipline, safety, and continuous improvement.
High-school diploma/equivalent required; additional vocational training, associate’s degree, or leadership certification a plus.
Location Policy
We believe the best work is done when collaborating and therefore require in-person presence in our office locations.
Typical interview process
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Introductions - interviews to learn more about you and talk about 1X and the role
Interview with a member of the Talent Acquisition team
Hiring manager / senior team member / technical interview
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Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise
Technical deep-dive conversation with a team member
Onsite interviews with team members
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Final stages - you move to the final round
Expectation management with the hiring manager
We will conduct reference checks
Job offer conversation
Depending on the role and your background, additional interviews may be added. You are also welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
We are a value driven team
These are the ideas that express our team’s culture and how we work:
Be Nice
Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.
Stay Smart
A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.
Make History
Everything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.
We are an inclusive environment and value diversity of background, experiences and thought, and welcome applicants from diverse backgrounds to contribute to our mission.
We're excited to get to know you and the prospects of having you on board!
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