Director of Customer Success
Kiddom
Sales & Business Development, Customer Service
New York, NY, USA
Posted on Sep 18, 2025
Kiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most—driving student growth and equity.
We’re not just building ed-tech; we’re disrupting an industry that’s been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms.
If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.
You will:
- Define the vision for customer success – Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom.
- Drive adoption and retention – Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time.
- Lead with impact – Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success.
- Build and scale a high-performing team – Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences.
- Transform onboarding and implementation – Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value.
- Champion the voice of the customer – Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap.
- Operationalize success metrics – Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance.
- Represent Kiddom with senior district leaders – Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner.
What we're looking for:
- 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment.
- Proven track record driving adoption, retention, and expansion at scale in K–12, ed-tech, or similarly complex enterprise SaaS markets.
- Strong leadership and coaching abilities—you’ve built and scaled teams that consistently exceed targets and delight customers.
- Operational rigor—you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment.
- Executive presence—you’re comfortable engaging with district and school leaders, building credibility and trust.
- Exceptional cross-functional influence—you can align customer success with product, engineering, curriculum, and GTM strategies.
- Passion for impact—you care deeply about education and want to shape technology that improves equity and outcomes for students.
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer:
Full time permanent employees are eligible for the following benefits from their first day of employment:
* Competitive salary
* Meaningful equity
* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
* One Medical membership (in participating locations)
* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
* 10 paid sick days per year (pro rated depending on start date)
* Paid holidays
* Paid bereavement leave
* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
* Commuter and FSA plans
Equal Employment Opportunity Policy
Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.