People Matter

Senior Product Designer

Instacart

Instacart

Product, Design
San Francisco, CA, USA
Posted on Friday, January 26, 2024

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

About the Role

As a key team member, your mission is to streamline and simplify what it takes for an order to go through its final stages from cart, to checkout to delivery. You will be working on a dynamic surface that involves close collaboration with various teams to implement seamless ordering and delivery experiences for our product. You will be thinking about the end to end experience

As a design lead in this role it will be your job to bring laser focus on elevating the entire checkout and delivery experience. As the specialist behind the scenes, you'll craft seamless and delightful journeys from the moment customers click "checkout" to the joyous doorstep delivery. Bring your creative flair to streamline processes, enhance user satisfaction and clarity, and leave a lasting impression on every step of the purchase adventure. If you're passionate about turning transactions into memorable moments, this role is your canvas.

About the Team

The order experience team’s mission is to enhance the checkout and delivery process, a crucial step in the consumer funnel, with direct impact on business outcomes. They contribute significantly to the implementation of major initiatives on the consumer app. The team is unique for its central position, sitting at the core of various teams and playing a pivotal role in bringing significant developments to fruition. Our team focused on various innovative projects, aiming to streamline the final step in fulfilling customer orders from zero to one.

About the Job

We’re seeking a creative problem solver that can bring definition to complex and ambiguous problems, then generate strategically broad options and lead us through to narrowing in on the right solution. You’ll use your full range of skills including business thinking, product strategy, strategic design, interaction design, and visual design to define and solve problems to create amazing experiences. You’ll partner with Research, Product, Data Science, Engineering, and Content Design to identify new opportunities, create and test directions, and deliver holistic solutions that are impactful, usable, and lovable.

About You

Minimum Qualifications

  • 6-8 years of experience as a product/UX designer
  • You love fast-paced environments
  • You are deeply curious and think of your role very broadly
  • You are a design generalist who can drive the process end-to-end
  • You are a product person who thinks deeply about business and product challenges
  • You are detail-oriented while being able to see the big picture
  • You can move fluidly between long-term vision and near-term execution
  • You have been a thought leader across many cross-functional teams
  • You are an excellent storyteller and communicator
  • You are self-aware
  • Strong case studies showcasing your end-to-end process from problem definition to final solution and impact on users and the business

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$189,000$210,000 USD
WA
$182,000$282,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$174,000$193,000 USD
All other states
$157,000$174,000 USD