People Matter

Site Manager

Instacart

Instacart

People & HR, Operations
San Francisco, CA, USA
Posted on Thursday, May 18, 2023

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you believe in Going Far Together, join us!

OVERVIEW

Instacart Site Managers own multiple stores in a particular area and are critical to the success of our business. As a site manager, you are responsible for maintaining strong relationships with our retail partners, overseeing the entire shopper lifecycle from hiring to onboarding and performance management, and being the connective glue between on-the-ground operations and HQ. This is a unique role, as Site Managers are both true members of the corporate team while also maintaining day to day interaction with our in-store teams. If you are seeking a career where you have high impact, ownership, autonomy, and room to grow, then this is the job for you.

ABOUT THE JOB

The Site Manager job responsibilities include, but are not limited to, the following:

  • Support, as needed, the in-store shopper hiring process, including onboarding setup, oversight, and applicant communication
  • Oversee in-store shopper training, coaching, and shadowing
  • Oversee weekly shopper schedules created by Shift Leads, including review, audit, and resolution of any scheduling issues
  • Provide guidance, support, and managerial oversight to in-store Shift Leads in the stores you oversee
  • Support Shift Leads by overseeing weekly coaching plans for in-store shoppers
  • Partner with Shift Leads and local Instacart Operations Team resources to ensure important personnel issues are escalated properly
  • Gather feedback on app issues from in-store teams and escalate to the local Instacart Operations Team
  • Communicate promptly with necessary details to the local Instacart Operations Team regarding issues that may arise in-store and provide recommendations for resolutions
  • Act quickly and respond to issues that arise with shoppers, customers, and our retail partners
  • Oversee and ensure that orders are accurately and efficiently fulfilled
  • Oversee Instacart staging area(s) to ensure operational efficiency and professional appearance
  • Manage supplies by maintaining storage unit inventory, completing supply drops, and tracking and ordering supplies as needed
  • Assist with special projects such as new store launch initiatives or new geography launches
  • Proactively develop improvements to in-store shopping processes across multiple stores
  • Brainstorm new process improvements that will enhance the customer and/or shopper experience
  • Implement engagement strategies and promote our company values and cultivate a positive work environment for Instacart in-store staff, retailer partner store staff, and in-store customers

ABOUT YOU

  • Excellent talent evaluation skills to vet and select the next generation of Instacart in-store shoppers
  • High emotional intelligence and interpersonal skills, ability to develop deep and trusting relationships
  • Demonstrated poise with navigating critical conversations with peers, retailer partners, , full service contract shoppers and in-store shoppers
  • Proven ability as a teacher and coach to develop great in-store shoppers
  • Willing to engage in difficult or sensitive conversations with in-store shoppers and retail partners
  • Creative problem-solving skills and comfort with operating within a fast-paced, unpredictable environment
  • Ability to prioritize time and operate autonomously and without on-site supervision
  • Effective written and verbal communication to share the highest priority items with your Area Manager
  • Ability to give and receive constructive feedback, with the desire to continuously improve
  • Computer literacy and tech-savviness; ability to learn and deploy new technical tools
  • Have consistent access to and be able to effectively use a recent smartphone (iPhone 5 / Android 4.4 or newer)
  • Flexibility to work in different stores and different environments when needed
  • Grit: the willingness to do what it takes to solve for the customer
  • Pride of ownership to put your name next to your stores' performance
  • Geographic and Schedule flexibility - Site Managers may be required to visit multiple stores in a single day and may be required to travel to other regions on an ad hoc basis
  • Lift up to 50 lbs regularly throughout shift
  • Remain standing or walking, including up and down stairs, during shift

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$64,000$70,740 USD
WA
$1$2 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$1$2 USD
All other states
$1$2 USD

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.