People Matter

IT Engineer

House Rx

House Rx

IT, Education
Remote
Posted on Wednesday, June 19, 2024

We’re looking for a highly organized and detail-oriented IT Engineer to join our Security & IT team to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team, and why House Rx is the right next step in your career.

About the Role

As an IT Engineer at House Rx, your role is pivotal in maintaining the technological backbone of our organization. You'll be the go-to expert and facilitator for all things related to information technology, playing a crucial part in ensuring that our teams are equipped with the necessary tools and knowledge to excel in their roles.

Your day-to-day activities will involve a dynamic mix of technical expertise and interpersonal communication. You will collaborate closely with various departments, understanding their unique IT needs and challenges. This role requires not only a deep understanding of various IT platforms and tools but also the ability to empathize with and support your colleagues in a diverse, fast-paced environment.

Core responsibilities

  1. Platform & Application Administration: Oversee and support all Google Workspace services, as well as platforms including Okta, Dialpad, Slack, and Atlassian. Ensure optimal functionality, performance, and user satisfaction across all applications.
  2. User Assistance & Hardware Support: Provide timely technical assistance to all employees, covering both hardware troubleshooting and software support. Manage hardware lifecycle, including configuration, shipping to customer locations, and mobile device management software (Kandji, Microsoft Endpoint Manager)
  3. Documentation, Training & Onboarding: Maintain a robust IT knowledge base and conduct training sessions on best practices. Ensure smooth IT onboarding for new employees, from hardware setup to software guidance and scale onboarding by developing a new curriculum.
  4. On-Call Support: Act as an on-call resource, addressing and resolving critical IT incidents outside of standard business hours, ensuring uninterrupted business operations.

About you

  • Proven experience as an IT Engineer or similar role, showcasing your ability to architect, implement, and optimize diverse technological ecosystems such as Okta, Google Workspace, Microsoft 365, Slack, and Atlassian.
  • With your robust analytical acumen, you demonstrate an ability to promptly identify and overcome intricate technical obstacles. Your skill in critical thinking underpins this ability, enabling efficient problem-solving.
  • Excellent communication skills, allowing you to collaborate seamlessly with diverse teams and articulate complex ideas in a clear manner.
  • You value teamwork and understand the importance of clear communication, especially in a remote-first environment.
  • You have a foundational understanding of IT security principles and compliance requirements.

Salary Range: $65,000 - $85,000

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

Are you a visionary problem solver with a passion for harnessing technology to drive excellence? Do you thrive in dynamic environments where innovation is the norm and challenges are seen as opportunities? Join our team and play a pivotal role in shaping the technological landscape of our organization’s future.

A career at House Rx offers the opportunity to work alongside a diverse group of individuals who are passionate about leveraging technology to make a difference. As an IT Engineer, you play a pivotal role in ensuring that our team has the tools and resources they need to excel.

At House Rx, we believe in the power of inclusivity and diversity. Our commitment to these values is evident in the way we approach every aspect of our work. We've cultivated a culture that promotes open dialogue, continuous learning, and mutual respect. As a remote-first company, we understand the importance of work-life balance and strive to create an environment where you can thrive both professionally and personally. Our benefits package includes:

Join us in our mission, supported by investors who share our vision including Bessemer Venture Partners, First Round Capital, LRV Health, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.