IT Helpdesk Support Technician (Hybrid)
Homebase
Hi, Future Homie!
At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?
📍Your Impact Starts Here
We’re looking for an IT Helpdesk Level 1 Support Technician who’s passionate about solving real-time technical problems and delivering an excellent internal support experience. You’ll focus on providing first-line technical support to our employees, managing hardware and software issues, and maintaining IT systems. This is a unique opportunity to make sure every Homie stays connected and productive. You’ll collaborate with the broader IT and Operations teams to keep things running smoothly. If you love customer service, problem-solving, and working at the intersection of tech and people, we want to hear from you.
💼 How You’ll Make an Impact
Respond to and resolve Level 1 IT tickets: password resets, access granting, software installs, network, and hardware troubleshooting
Serve as the first point of contact for technical inquiries: deliver excellent service and clear communication
Manage support tickets: track issues through resolution and escalate when needed
Support software and hardware: help with installations, updates, and meeting room equipment
Troubleshoot basic connectivity issues: Wi-Fi, VPN, and internet
Keep our internal knowledge base updated for repeatable solutions
Support user access setup: account creation, permissions, and credentials
Track IT equipment inventory: laptops, monitors, peripherals, and more
🚀 The Foundation for Success
Technical diploma or university degree required
CompTIA A+ or other relevant certification is a plus
Entry-level candidates with a strong technical foundation and passion for IT are encouraged to apply
Familiarity with Windows OS, macOS, and mobile device support
Basic networking knowledge (IP, routers, switches) is a plus
Experience setting up meeting room equipment preferred
Excellent communication and troubleshooting skills
Strong organizational skills and ability to multitask
Customer-first mindset with a professional, positive attitude
What We Offer (U.S.)
💰 Ownership & Financial Security: Stock options + 401(k) with 4% match
🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
👨💻 Ideal Setup: 4 collaborative office days, with Tuesday and Wednesday required.
⏰ Flexible Time: Flexible PTO + company holidays
👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
🛡️ Protection Plans: Life insurance + short/long-term disability coverage
🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
🤝 The Homie Way - At Homebase, we live by our five operating principles:
💡 Be Customer Obsessed
⚡ Move Fast, Learn Fast
🎯 Own Your Impact
🏆 Master Your Craft
🏅 Win Together
What to Expect During the Interview Process:
Meet the Talent Acquisition team, Mavel W.
Meet the Hiring Manager, Ron S.
Participate in a Technical Interview, Joseph P.
Meet with Engineering Leadership, Steven M.
Background Check + Offer Stage
Welcome to the team, Homie 🎉
💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!
Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
👋 Hey, We’re Homebase
Unstoppable teams start here.
Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2.5+ million workers—and we’re just getting started.
At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.